Branch Operations Lead (New Build) Clinton, MA

Location: Clinton, MA, United States

Job Family: Branch Operations Lead

About the Role

At JP Morgan Chase, we are building the future of banking, and as a Branch Operations Lead for our new build location in Clinton, MA, you will play a pivotal role in launching and leading operations that deliver exceptional client experiences. Embodying our core values of hospitality and client care, you will oversee the setup of a state-of-the-art branch designed to serve the diverse financial needs of the local community. This position requires a hands-on leader who thrives in dynamic environments, ensuring every interaction reflects JP Morgan Chase's commitment to trust, innovation, and personalized service in the financial services industry. Your primary focus will be on managing end-to-end branch operations, from initial facility readiness to ongoing daily activities. This includes leading a team of operations professionals, implementing robust compliance and risk management protocols, and driving client engagement through tailored financial solutions. You will collaborate closely with corporate partners to integrate cutting-edge technology, such as mobile banking apps and secure transaction systems, while fostering a culture of continuous improvement and team development. In this new build scenario, your expertise in coordinating launches will be crucial to establishing a welcoming, efficient branch that exceeds client expectations. We seek a passionate professional with a deep understanding of banking regulations and a client-first mindset to contribute to JP Morgan Chase's legacy of excellence. This role offers the opportunity to grow within a global leader in financial services, impacting lives through accessible banking solutions. Join us in Clinton, MA, to help shape the next chapter of community-focused finance.

Key Responsibilities

• Oversee all branch operations for the new build location in Clinton, MA, ensuring seamless setup and launch of services
• Lead a team of tellers and operations staff to deliver exceptional client experiences aligned with JP Morgan Chase's hospitality standards
• Manage daily branch activities, including cash handling, transaction processing, and account openings while maintaining compliance
• Implement and monitor risk controls, fraud prevention measures, and regulatory requirements specific to financial services
• Drive client engagement initiatives, such as personalized financial advice and product recommendations to meet sales goals
• Coordinate with corporate teams for technology integration, including digital banking tools and ATM installations
• Train and develop staff on JP Morgan Chase policies, operational procedures, and customer service excellence
• Analyze branch performance metrics and implement improvements to enhance efficiency and client satisfaction
• Handle escalated client issues, ensuring resolutions that uphold the firm's commitment to trust and integrity
• Collaborate with local community partners to promote JP Morgan Chase's financial wellness programs

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in business, finance, or related field preferred
• Minimum of 3 years of experience in branch banking operations or financial services
• Proven track record in managing branch operations, including new branch setups and compliance adherence
• Strong understanding of banking regulations, risk management, and client privacy laws such as BSA/AML
• Experience leading teams in a customer-facing environment within the financial services industry
• Ability to work in a fast-paced, new build branch environment with flexible hours including weekends
• Valid driver's license and ability to travel locally as needed for branch launch activities

Preferred Qualifications

• Prior experience with JP Morgan Chase systems and processes
• Certification in banking operations or financial services (e.g., Certified Bank Operations Professional)
• Background in retail banking or hospitality services to enhance client experience
• Familiarity with new branch openings and facility management in a corporate setting
• Bilingual skills to serve diverse client bases in the Clinton, MA community

Required Skills

• Branch operations management
• Team leadership and motivation
• Customer service excellence
• Regulatory compliance (BSA/AML)
• Risk assessment and mitigation
• Cash handling and transaction processing
• Financial product knowledge
• Problem-solving and conflict resolution
• Communication (verbal and written)
• Time management in fast-paced settings
• Digital banking tools proficiency
• Data analysis for performance metrics
• Training and staff development
• Adaptability to new environments
• Attention to detail in audits

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with company matching contributions up to 6% of eligible pay
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan allowing discounted shares of JP Morgan Chase stock
• Wellness programs including gym memberships, mental health support, and financial counseling
• Performance-based bonuses and annual incentive compensation
• Flexible work arrangements and commuter benefits for Massachusetts residents

JP Morgan Chase is an equal opportunity employer.