Branch Operations Lead - (New Build) Farmington Ridge Pkwy - Cabarrus, NC

Location: Charlotte, NC, United States

Job Family: Branch Operations Lead

About the Role

JPMorgan Chase & Co. is a leading global financial services firm with assets of $3.7 trillion and operations worldwide, committed to helping people and businesses prosper. As a Branch Operations Lead at our new build location on Farmington Ridge Pkwy in Cabarrus, NC (serving the greater Charlotte area), you will play a pivotal role in launching and managing operations for a state-of-the-art branch designed to deliver unparalleled client experiences. Embodying our core values of hospitality and client care, you will lead efforts to ensure smooth operational workflows from day one, fostering an environment where clients feel valued and empowered in their financial journeys. This position offers the opportunity to contribute to JPMorgan Chase's mission of creating inclusive financial solutions while growing your career in a dynamic retail banking setting. In this leadership role, you will oversee all aspects of branch operations, including cash handling, transaction processing, and compliance adherence, while mentoring a team dedicated to exceptional service. You will collaborate closely with branch managers and sales teams to integrate operational excellence with client acquisition strategies, leveraging JPMorgan Chase's innovative tools like digital banking platforms and personalized advisory services. Your focus will be on maintaining high standards of accuracy, security, and efficiency, particularly during the exciting phase of a new branch rollout, where you'll coordinate setups, training, and initial client onboarding in the Cabarrus community. We seek a proactive leader passionate about financial services and client success, with the ability to navigate regulatory complexities and drive team performance. Joining JPMorgan Chase means access to world-class resources, professional development, and a supportive culture that values diversity and innovation. If you thrive in a collaborative environment and are ready to make a tangible impact in retail banking, apply today to help shape the future of our Farmington Ridge branch.

Key Responsibilities

• Oversee day-to-day branch operations for the new build at Farmington Ridge Pkwy, ensuring seamless setup and launch of services
• Lead a team of tellers and operations staff to deliver exceptional client experiences aligned with JPMorgan Chase's hospitality standards
• Manage compliance with federal and state banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Handle cash management, vault operations, and transaction processing to maintain accuracy and security
• Collaborate with branch management to implement operational efficiencies and support sales initiatives
• Train and mentor team members on JPMorgan Chase policies, procedures, and client service best practices
• Monitor and resolve operational issues, escalating complex matters to senior leadership as needed
• Conduct quality assurance reviews of transactions and client interactions to uphold service excellence
• Support community engagement efforts in Cabarrus, NC, to build client relationships and promote JPMorgan Chase products

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business administration, or related field preferred
• Minimum of 3-5 years of experience in branch banking operations, retail financial services, or customer-facing roles
• Proven track record in managing operational processes in a high-volume banking environment
• Strong understanding of banking regulations, compliance standards, and risk management practices
• Experience with new branch setups or renovations in the financial services sector
• Ability to work flexible hours, including weekends, to support branch opening phases

Preferred Qualifications

• Certification in banking operations or financial services (e.g., Certified Bank Operations Professional)
• Previous leadership experience in a JPMorgan Chase branch or similar financial institution
• Familiarity with digital banking tools and CRM systems used in retail banking
• Bilingual proficiency in English and Spanish, given the diverse client base in Cabarrus, NC

Required Skills

• Proficiency in banking software such as TellerNet and core banking systems
• Strong knowledge of financial products including checking/savings accounts, loans, and credit cards
• Excellent customer service and conflict resolution skills
• Leadership and team management abilities
• Attention to detail for accurate transaction processing
• Analytical skills for operational reporting and risk assessment
• Effective communication, both verbal and written
• Time management and multitasking in a fast-paced environment
• Familiarity with cybersecurity best practices in financial services
• Problem-solving skills for handling client inquiries and operational challenges
• Adaptability to new technologies and branch setup processes
• Compliance and regulatory knowledge specific to U.S. banking
• Interpersonal skills for building client relationships
• Organizational skills for inventory and resource management

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 6% of eligible compensation
• Generous paid time off, including vacation, sick days, and paid holidays
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase stock
• Wellness programs including gym memberships, mental health support, and financial wellness coaching
• Parental leave benefits with up to 16 weeks of paid leave for new parents
• Performance-based bonuses and opportunities for career advancement within JPMorgan Chase

JP Morgan Chase is an equal opportunity employer.