Branch Operations Lead - (New Build) - Johnson Drive Mission Branch - Mission, KS

Location: Mission, KS, United States

Job Family: Branch Operations Lead

About the Role

JPMorgan Chase & Co. is a leading global financial services firm with assets of $3.9 trillion and operations worldwide. As a Branch Operations Lead at our new Johnson Drive Mission Branch in Mission, KS, you will play a pivotal role in launching and managing operations for this state-of-the-art facility. Embodying our core values of hospitality and client care, you will lead a team dedicated to delivering exceptional experiences that help clients achieve their financial goals. This position is ideal for a seasoned operations professional passionate about the financial services industry and eager to contribute to a new branch build in the vibrant Kansas City community. In this leadership role, you will oversee all aspects of branch operations, from initial setup and system integrations to day-to-day management of transactions, compliance, and team performance. You will ensure adherence to JPMorgan Chase's rigorous standards for security, efficiency, and regulatory compliance while fostering a collaborative environment that prioritizes client satisfaction. Responsibilities include coaching associates, analyzing performance data to drive improvements, and partnering with branch managers to support sales initiatives. Your ability to navigate the complexities of a new build—such as coordinating vendor installations and training on proprietary JPMorgan Chase technologies—will be crucial to the branch's successful opening and long-term success. We seek candidates with strong operational expertise and a client-centric mindset, ready to thrive in a dynamic retail banking setting. At JPMorgan Chase, we invest in your growth through comprehensive training, competitive compensation, and a supportive culture that values diversity and inclusion. Join us to make a meaningful impact in the Mission, KS community while advancing your career in one of the world's most respected financial institutions.

Key Responsibilities

• Lead daily branch operations for the new Johnson Drive Mission Branch, ensuring seamless setup and launch of all systems and processes
• Oversee a team of branch associates, providing coaching, training, and performance management to deliver exceptional client experiences
• Drive operational efficiency by managing workflows, transaction processing, and compliance with JPMorgan Chase policies and federal regulations
• Foster a culture of hospitality and client care, embodying JPMorgan Chase's commitment to personalized financial solutions
• Monitor and mitigate operational risks, including fraud prevention and audit readiness in a new build environment
• Collaborate with branch leadership to achieve sales and service goals, supporting client acquisition and retention strategies
• Implement and maintain high standards for branch security, cash handling, and facility maintenance
• Analyze branch performance metrics and recommend improvements to enhance client satisfaction and operational productivity
• Liaise with regional operations teams to ensure alignment with JPMorgan Chase's broader network standards
• Support community engagement initiatives to build brand loyalty in the Mission, KS area

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in business, finance, or related field preferred
• At least 3 years of experience in branch banking operations or financial services
• Proven track record in managing team performance and operational processes in a retail banking environment
• Strong knowledge of banking regulations, compliance standards, and risk management practices
• Experience with new branch setups or facility transitions in the financial services sector
• Ability to work in a fast-paced environment and handle multiple priorities effectively
• Valid driver's license and ability to travel locally as needed for branch operations

Preferred Qualifications

• Previous leadership experience in a JPMorgan Chase branch or similar financial institution
• Familiarity with core banking systems such as those used at JPMorgan Chase
• Certification in banking operations or financial services (e.g., ABA certificates)
• Experience in client-facing roles with a focus on hospitality and service excellence
• Knowledge of local market dynamics in the Kansas City metropolitan area

Required Skills

• Leadership and team management
• Operational process optimization
• Client service and hospitality
• Banking compliance and regulatory knowledge
• Risk assessment and fraud detection
• Financial transaction processing
• Performance metrics analysis
• Training and coaching abilities
• Problem-solving in dynamic environments
• Communication and interpersonal skills
• Project management for new builds
• Cash handling and security protocols
• Customer relationship management
• Adaptability to change
• Proficiency in Microsoft Office and banking software

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching up to 5% of eligible pay
• Paid time off including vacation, sick days, and 11 paid holidays annually
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase stock
• Wellness programs including gym membership reimbursements and mental health support
• Parental leave benefits with up to 16 weeks of paid time off for new parents
• Access to on-site childcare subsidies and flexible work arrangements where applicable

JP Morgan Chase is an equal opportunity employer.