Branch Operations Lead - (New Build) - South Cedar Rapids Branch - Cedar Rapids, IA

Location: Cedar Rapids, IA, United States

Job Family: Branch Operations Lead

About the Role

At JP Morgan Chase, we are building the future of banking, and the Branch Operations Lead role at our new South Cedar Rapids Branch in Cedar Rapids, IA, is pivotal in delivering that vision. As a Branch Operations Lead, you will spearhead the operational excellence of this state-of-the-art facility from day one, ensuring every client interaction reflects our unwavering commitment to hospitality and personalized financial care. In this client-centric role, you will manage daily branch functions, from transaction processing to team leadership, while driving key performance indicators that support JP Morgan Chase's growth in the Cedar Rapids community. Your expertise in financial services operations will be essential in creating a welcoming environment where clients feel empowered to achieve their financial goals through our comprehensive suite of banking, lending, and investment products. Reporting to the Branch Manager, you will oversee a dynamic team of operations professionals, fostering a culture of collaboration and continuous improvement. Responsibilities include optimizing teller operations, ensuring compliance with stringent JP Morgan Chase standards and federal regulations, and leveraging data insights to enhance efficiency and client satisfaction. As we launch this new build, your experience with operational setups will be crucial in implementing seamless processes, training staff on our proprietary systems, and mitigating risks in a fast-paced retail banking setting. You will also play a key role in cross-selling opportunities, helping clients navigate digital tools and traditional services to build lasting relationships with JP Morgan Chase. This position offers a unique opportunity to contribute to JP Morgan Chase's legacy of innovation in financial services while growing your career in a supportive, high-impact environment. We value leaders who embody integrity, adaptability, and a passion for client success. Join us in Cedar Rapids to shape the branch's success and make a tangible difference in the lives of our clients and community.

Key Responsibilities

• Oversee daily branch operations for the new South Cedar Rapids Branch, ensuring seamless setup and launch of all systems and processes
• Lead a team of tellers and operations staff to deliver outstanding client experiences aligned with JP Morgan Chase's hospitality standards
• Manage teller line efficiency, transaction processing, and cash handling while maintaining strict adherence to security and compliance protocols
• Drive branch performance metrics, including client satisfaction scores, deposit growth, and operational efficiency in the Cedar Rapids market
• Collaborate with branch leadership to implement sales strategies and cross-sell JP Morgan Chase products like checking accounts, loans, and investment services
• Conduct team training on JP Morgan Chase policies, fraud prevention, and customer service best practices
• Monitor and resolve operational issues, ensuring regulatory compliance with federal banking laws and internal JP Morgan Chase guidelines
• Foster a positive team environment by providing coaching, performance feedback, and recognition to support employee development
• Engage with the local Cedar Rapids community to build brand loyalty and promote JP Morgan Chase's financial solutions
• Analyze branch data and reports to identify improvement opportunities and report to senior management

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business administration, or related field preferred
• Minimum of 3 years of experience in branch banking operations or financial services
• Proven track record in managing team performance and delivering exceptional customer service in a retail banking environment
• Strong knowledge of banking regulations, compliance standards, and risk management practices specific to JP Morgan Chase
• Experience with new branch setups or operational launches in the financial services industry
• Ability to work flexible hours, including weekends, to support branch operations in Cedar Rapids, IA
• Valid driver's license and ability to travel locally as needed for branch activities

Preferred Qualifications

• Certification in banking operations or financial services (e.g., Certified Bank Operations Professional)
• Experience leading teams in a high-volume, client-facing role at a major financial institution like JP Morgan Chase
• Familiarity with digital banking tools and CRM systems used in JP Morgan Chase branches
• Background in community engagement or local market development in the Cedar Rapids area
• Advanced proficiency in Microsoft Office Suite and banking-specific software

Required Skills

• Expertise in banking operations and transaction processing
• Strong leadership and team management abilities
• Excellent customer service and hospitality skills
• Proficiency in financial software and digital banking platforms
• Knowledge of regulatory compliance in financial services
• Risk assessment and fraud detection capabilities
• Effective communication, both verbal and written
• Problem-solving and decision-making under pressure
• Data analysis and reporting skills
• Sales acumen for promoting financial products
• Organizational and multitasking proficiency
• Adaptability to new environments and processes
• Interpersonal skills for community engagement
• Attention to detail in cash handling and audits
• Coaching and mentoring expertise for team development

Benefits

• Comprehensive medical, dental, and vision insurance plans with JP Morgan Chase contributions
• 401(k) retirement savings plan with company matching up to 5% of eligible compensation
• Generous paid time off, including vacation, sick days, and paid holidays
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan allowing discounted shares of JP Morgan Chase stock
• Wellness programs including gym memberships, mental health support, and fitness challenges
• Parental leave benefits with up to 16 weeks of paid time off for new parents
• Access to JP Morgan Chase's employee assistance program for financial and personal counseling

JP Morgan Chase is an equal opportunity employer.