Branch Operations Lead - New Hope, PA (New Build)

Location: New Hope, PA, United States

Job Family: Branch Operations Lead

About the Role

JPMorgan Chase & Co. is a leading global financial services firm with assets of $3.9 trillion and operations worldwide. We are seeking a Branch Operations Lead for our new branch in New Hope, PA, a vibrant community known for its artistic heritage and growing affluent population. As the Branch Operations Lead, you will play a pivotal role in launching and managing this state-of-the-art facility, delivering exceptional client experiences that embody our commitment to hospitality and personalized care. In this leadership position, you will oversee all aspects of branch operations, ensuring efficient workflows, regulatory adherence, and a welcoming environment that aligns with JPMorgan Chase's high standards in retail banking. Your primary focus will be on leading a dynamic team to provide top-tier service, from routine transactions to complex financial consultations. You will collaborate closely with sales and relationship managers to promote our comprehensive suite of products, including checking and savings accounts, mortgages, credit cards, and investment services tailored to the needs of New Hope's diverse clientele. By fostering a culture of inclusion and excellence, you will drive client satisfaction, loyalty, and business growth while navigating the unique opportunities of a new build, such as customizing processes to local market demands and integrating innovative digital tools for enhanced efficiency. This role demands a blend of operational expertise and client-centric leadership, with opportunities to contribute to JPMorgan Chase's broader mission of empowering communities through responsible banking. If you thrive in a collaborative, high-energy setting and are passionate about making a tangible impact in financial services, join us in shaping the future of banking in New Hope, PA.

Key Responsibilities

• Oversee daily branch operations to ensure seamless client experiences in the new New Hope, PA location
• Lead and mentor a team of tellers and operations staff, fostering a culture of hospitality and excellence
• Manage compliance with JPMorgan Chase policies, federal regulations, and risk management protocols
• Drive client acquisition and retention through personalized service and product recommendations
• Coordinate branch setup and launch activities for the new build, including equipment installation and process implementation
• Monitor performance metrics, resolve operational issues, and implement process improvements
• Collaborate with sales teams to promote JPMorgan Chase banking, lending, and investment products
• Handle escalated client inquiries and ensure high satisfaction levels
• Conduct training sessions on client service standards and operational procedures
• Maintain accurate records and reporting for branch audits and performance reviews

Required Qualifications

• Bachelor's degree or equivalent experience in business, finance, or a related field
• At least 3 years of experience in branch operations, retail banking, or financial services
• Proven track record in leading teams and managing daily branch activities
• Strong understanding of banking regulations and compliance standards
• Excellent communication and interpersonal skills for client interactions
• Ability to work in a fast-paced environment with a focus on client service
• Proficiency in banking software and Microsoft Office Suite

Preferred Qualifications

• Experience in a new branch build-out or startup environment
• Knowledge of JPMorgan Chase products and services
• Certification in financial services, such as Series 6 or 7
• Bilingual skills to serve diverse client bases in New Hope, PA
• Previous leadership role in a hospitality-oriented financial setting

Required Skills

• Branch operations management
• Team leadership and motivation
• Client relationship building
• Regulatory compliance knowledge
• Risk assessment and mitigation
• Financial product expertise
• Problem-solving and decision-making
• Customer service excellence
• Data analysis and reporting
• Project coordination for new builds
• Communication (verbal and written)
• Time management and prioritization
• Adaptability in dynamic environments
• Proficiency in banking systems like core banking software
• Interpersonal skills for diverse client interactions

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and health incentives
• Parental leave and family support benefits
• Access to JPMorgan Chase's global career development resources

JP Morgan Chase is an equal opportunity employer.