Branch Operations Lead - North Miami Market - Hialeah, FL

Location: Hialeah, FL, United States

Job Family: Branch Operations Lead

About the Role

At JPMorgan Chase, we are committed to delivering unparalleled client experiences in the financial services industry, and as a Branch Operations Lead in our North Miami Market branch in Hialeah, FL, you will play a pivotal role in embodying our hospitality-driven culture. This position involves leading daily operations to ensure seamless service for our diverse client base, while upholding the highest standards of integrity, compliance, and efficiency. You will manage a team of associates, oversee critical functions like cash handling and account management, and drive initiatives that enhance client satisfaction and branch performance. Our branches are more than financial hubs; they are community anchors where personalized advice and innovative solutions help clients achieve their goals, from everyday banking to wealth-building strategies. In this leadership role, you will collaborate closely with market executives to align branch activities with JPMorgan Chase's broader objectives, including sales targets and digital transformation efforts. Responsibilities extend to mentoring staff, conducting quality assurance reviews, and fostering an inclusive environment that reflects our commitment to diversity and inclusion. With a focus on the vibrant North Miami community, you will engage in local outreach to build trust and loyalty, while leveraging JPMorgan Chase's cutting-edge tools to streamline operations and mitigate risks. This is an opportunity to grow within a global leader in finance, where your contributions directly impact client success and team development. We seek passionate professionals who thrive in dynamic settings and are dedicated to excellence. Joining JPMorgan Chase means accessing world-class training, career advancement paths, and a supportive network that values work-life balance. If you are ready to lead with empathy, innovate with purpose, and make a meaningful difference in financial services, apply today to become part of our Hialeah team.

Key Responsibilities

• Oversee daily branch operations, including teller transactions, account openings, and cash handling to ensure accuracy and efficiency
• Lead a team of branch associates, providing coaching, training, and performance feedback to foster a high-performing environment
• Deliver exceptional client experiences by resolving inquiries, addressing concerns, and promoting JPMorgan Chase products and services
• Ensure compliance with federal and state banking regulations, internal policies, and audit requirements
• Monitor and manage branch risk controls, fraud prevention measures, and operational security protocols
• Collaborate with market leaders to achieve sales goals, client acquisition targets, and community engagement initiatives
• Analyze branch performance data to identify improvement opportunities and implement process enhancements
• Facilitate client onboarding for digital and traditional banking solutions, emphasizing hospitality and personalized service
• Support community outreach efforts in the North Miami Market to build lasting client relationships and brand loyalty

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business administration, or related field preferred
• At least 2-3 years of experience in branch banking operations, customer service, or financial services
• Strong knowledge of banking regulations, compliance standards, and risk management practices
• Proven ability to lead teams and manage daily operations in a fast-paced retail environment
• Excellent communication and interpersonal skills to interact with diverse clients
• Proficiency in banking software and Microsoft Office Suite
• Ability to work flexible hours, including weekends, in a branch setting

Preferred Qualifications

• Previous supervisory experience in a JPMorgan Chase branch or similar financial institution
• Certification in banking operations or financial services (e.g., Certified Bank Operations Professional)
• Bilingual proficiency in English and Spanish, given the diverse North Miami Market community
• Experience with digital banking tools and client relationship management systems
• Demonstrated success in driving branch performance metrics and client satisfaction scores

Required Skills

• Branch operations management
• Team leadership and motivation
• Customer service excellence
• Regulatory compliance knowledge
• Risk assessment and mitigation
• Sales and relationship building
• Data analysis and reporting
• Problem-solving and decision-making
• Communication (verbal and written)
• Time management and organization
• Proficiency in banking systems (e.g., TellerNet, CRM tools)
• Financial product knowledge
• Conflict resolution
• Adaptability to changing priorities
• Attention to detail in transaction processing

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 6% of eligible compensation
• Generous paid time off, including vacation, sick days, and paid holidays
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan and performance-based annual bonuses
• Wellness programs, including gym membership discounts and mental health resources
• Family benefits such as parental leave, adoption assistance, and childcare support
• Access to JPMorgan Chase's global career mobility and internal job opportunities

JP Morgan Chase is an equal opportunity employer.