Branch Operations Lead - Northern Utah - Rocky Mountains

Location: Layton, UT, United States

Job Family: Branch Operations Lead

About the Role

At JP Morgan Chase, we are seeking a dedicated Branch Operations Lead to join our team in Layton, UT, serving the vibrant Northern Utah and Rocky Mountains region. As a Branch Operations Lead, you will play a pivotal role in delivering exceptional client experiences that reflect our core values of hospitality, integrity, and innovation in the financial services industry. This position involves overseeing daily branch operations, ensuring efficient transaction processing, and fostering a collaborative team environment that prioritizes client care and regulatory compliance. You will embody JP Morgan Chase's commitment to empowering communities by providing seamless access to banking solutions tailored to the unique needs of our diverse clientele in this dynamic area. In this leadership role, you will manage a team of operations specialists, driving performance through coaching and development while implementing best practices to minimize risks and enhance efficiency. Responsibilities include monitoring cash handling, conducting compliance audits, and resolving complex client issues to maintain our high standards of service. You will collaborate closely with branch managers and regional leaders to analyze operational data, identify improvement opportunities, and support sales initiatives that promote JP Morgan Chase's comprehensive suite of products, from personal banking to investment services. Your ability to navigate the fast-paced financial landscape will be crucial in upholding our reputation as a trusted partner in the Rocky Mountains community. We value professionals who thrive in a supportive culture that encourages growth and work-life balance. As a Branch Operations Lead, you will have access to robust training programs and career advancement paths within JP Morgan Chase's global organization. If you are passionate about operations excellence and client-centric leadership, this role offers the chance to make a meaningful impact while advancing your career in one of the world's leading financial institutions.

Key Responsibilities

• Lead daily branch operations to ensure seamless client experiences, including transaction processing and account management
• Oversee a team of operations specialists, providing coaching, training, and performance feedback aligned with JP Morgan Chase standards
• Maintain compliance with federal and state banking regulations, conducting audits and implementing risk mitigation strategies
• Collaborate with branch managers to optimize workflows, reduce operational errors, and enhance client satisfaction metrics
• Handle escalated client inquiries and resolve operational issues promptly to uphold JP Morgan Chase's commitment to hospitality
• Monitor branch inventory, cash handling, and security protocols to safeguard assets and client data
• Drive process improvements by analyzing operational data and recommending enhancements to senior leadership
• Support community engagement initiatives in Northern Utah and the Rocky Mountains to build brand loyalty
• Ensure all team members adhere to JP Morgan Chase's ethical standards and diversity, equity, and inclusion principles

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in business, finance, or related field preferred
• At least 3 years of experience in branch banking operations or customer service within the financial services industry
• Proven track record of leadership in managing team workflows and ensuring compliance with regulatory standards
• Strong understanding of banking products, services, and operational procedures at JP Morgan Chase
• Ability to work in a fast-paced environment and handle sensitive client information with confidentiality
• Valid driver's license and ability to travel within the Northern Utah and Rocky Mountains region as needed

Preferred Qualifications

• Experience in a supervisory role within a JP Morgan Chase branch or similar financial institution
• Knowledge of local market dynamics in Northern Utah and familiarity with Rocky Mountains client base
• Certification in banking operations or financial services (e.g., ABA Certificate in Bank Operations)
• Bilingual proficiency in English and Spanish to serve diverse client populations in the region

Required Skills

• Expertise in banking software and systems such as core banking platforms and CRM tools
• Strong leadership and team management abilities to motivate and develop staff
• Excellent communication skills for client interactions and internal reporting
• Proficiency in financial analysis and operational reporting using tools like Excel
• Knowledge of regulatory compliance in banking (e.g., BSA, AML, FDIC guidelines)
• Customer service orientation with empathy and problem-solving acumen
• Time management and organizational skills for handling multiple priorities
• Attention to detail in transaction processing and audit procedures
• Adaptability to changing branch needs and market conditions in financial services
• Interpersonal skills for building relationships with clients and colleagues
• Technical proficiency in digital banking tools and cybersecurity awareness
• Analytical thinking to identify process inefficiencies and implement solutions
• Conflict resolution skills for managing team dynamics and client disputes
• Familiarity with sales support in promoting JP Morgan Chase products

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 6% of eligible compensation
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan and access to financial wellness resources
• On-site fitness centers or gym membership reimbursements at select locations
• Mental health support through counseling services and employee assistance programs
• Opportunities for career growth within JP Morgan Chase's global network

JP Morgan Chase is an equal opportunity employer.