Branch Operations Lead - Oklahoma North Market - Tulsa, OK

Location: Tulsa, OK, United States

Job Family: Branch Operations Lead

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to helping clients achieve their financial goals through innovative banking solutions. As a Branch Operations Lead in our Oklahoma North Market in Tulsa, OK, you will play a pivotal role in delivering exceptional client experiences while ensuring the smooth operation of our branch. Embodying our core values of hospitality and client care, you will lead a team in providing top-tier service to diverse customers, from routine transactions to complex financial advice, all while upholding the highest standards of integrity and compliance in the financial services industry. Your primary focus will be on overseeing daily branch activities, including transaction processing, cash management, and team supervision. You will coach and develop staff to meet performance targets, foster a collaborative environment, and drive client satisfaction metrics that align with JP Morgan Chase's reputation for excellence. In this role, you will navigate regulatory requirements such as those from the FDIC and OCC, mitigating risks and ensuring all operations adhere to our robust internal controls. Additionally, you will identify opportunities to enhance operational efficiency using our advanced digital tools and contribute to local market initiatives that strengthen community ties in Tulsa. This position offers a dynamic opportunity to grow within one of the world's most admired financial institutions. You will collaborate with cross-functional teams to support broader market goals, such as expanding access to banking products and promoting financial literacy. With JP Morgan Chase's emphasis on professional development, you will have access to training programs and career progression paths that empower you to advance in branch leadership or beyond. Join us in Tulsa to make a meaningful impact on clients' lives while building a rewarding career in financial services.

Key Responsibilities

• Oversee daily branch operations to ensure seamless functionality and adherence to JP Morgan Chase policies
• Lead a team of tellers and operations staff, providing coaching, training, and performance feedback
• Deliver exceptional client experiences by resolving inquiries, processing transactions, and promoting banking products
• Ensure compliance with federal and state banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Manage branch security, cash handling, and inventory to minimize risks and operational disruptions
• Collaborate with market leaders to drive branch performance metrics, such as client satisfaction scores and sales targets
• Identify opportunities for process improvements and implement operational efficiencies using JP Morgan's proprietary systems
• Support community engagement initiatives in Tulsa to strengthen JP Morgan Chase's local presence
• Monitor and report on key operational KPIs, escalating issues to senior management as needed
• Foster a culture of hospitality and inclusion, aligning with JP Morgan Chase's commitment to client care

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in business, finance, or related field preferred
• At least 2-3 years of experience in branch banking operations, customer service, or financial services
• Strong understanding of banking regulations, compliance standards, and risk management in the financial industry
• Proven track record in leading teams and managing daily branch operations
• Excellent communication and interpersonal skills to deliver exceptional client experiences
• Proficiency in banking software and Microsoft Office Suite
• Ability to work flexible hours, including weekends, in a fast-paced branch environment

Preferred Qualifications

• Previous experience at JP Morgan Chase or a similar large financial institution
• Certification in banking operations or financial services (e.g., Certified Bank Operations Professional)
• Bilingual skills, particularly in Spanish, to serve diverse client bases in Tulsa
• Experience with digital banking tools and client relationship management systems
• Knowledge of local market dynamics in Oklahoma's North Market

Required Skills

• Branch operations management
• Team leadership and motivation
• Customer service excellence
• Regulatory compliance knowledge
• Risk assessment and mitigation
• Cash handling and transaction processing
• Banking software proficiency (e.g., teller systems, CRM tools)
• Problem-solving and decision-making
• Communication (verbal and written)
• Time management and multitasking
• Attention to detail
• Adaptability in dynamic environments
• Sales and relationship-building
• Data analysis for performance metrics
• Conflict resolution

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 6% of eligible pay
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships, mental health support, and financial wellness resources
• Access to JP Morgan Chase's global mobility opportunities and career advancement paths
• Discounts on banking products, travel, and entertainment through the company's perks program

JP Morgan Chase is an equal opportunity employer.