Branch Operations Lead - Payson Branch - Payson, AZ

Location: Payson, AZ, United States

Job Family: Branch Operations Lead

About the Role

At JPMorgan Chase, we are committed to fostering an inclusive environment where exceptional client experiences drive our success. As a Branch Operations Lead at our Payson, AZ branch, you will play a pivotal role in delivering top-tier service while ensuring seamless day-to-day operations. This position involves leading a team to handle transactions, manage cash, and promote our wide array of financial products, all while upholding our core values of hospitality and integrity in the financial services industry. You will contribute to building lasting client relationships in the local Payson community, helping individuals and businesses achieve their financial goals through personalized guidance on savings, lending, and investment options. Your responsibilities will extend to overseeing compliance with stringent banking regulations, including those from the FDIC and OCC, to mitigate risks and protect client assets. Collaborating closely with the branch manager, you will drive operational excellence by monitoring key performance indicators, training staff on best practices, and implementing efficiency improvements tailored to our retail banking model. In this leadership role, you will embody JPMorgan Chase's dedication to innovation, leveraging digital tools to enhance client interactions and streamline processes in a dynamic branch setting. We seek a proactive leader passionate about financial services and client care, with the ability to thrive in a team-oriented atmosphere. Joining JPMorgan Chase means becoming part of a global leader in banking, where your contributions support our mission to enable economic opportunity. This role offers growth potential within our vast network, along with competitive compensation and robust benefits to support your professional and personal well-being.

Key Responsibilities

• Oversee daily branch operations, including transaction processing, cash management, and vault operations to ensure accuracy and security
• Lead a team of tellers and operations staff, providing coaching, training, and performance feedback to maintain high service standards
• Deliver exceptional client experiences by resolving inquiries, promoting JPMorgan Chase products like checking accounts, loans, and investment services
• Ensure compliance with federal and state banking regulations, including anti-money laundering (AML) and Know Your Customer (KYC) protocols
• Monitor branch metrics such as client satisfaction scores, operational efficiency, and sales targets, reporting to senior management
• Collaborate with branch manager to implement strategies for client acquisition and retention in the Payson, AZ market
• Handle escalated client issues, fostering trust and loyalty to JPMorgan Chase's brand
• Maintain a safe and welcoming branch environment, embodying hospitality in all interactions
• Support digital initiatives by assisting clients with online banking and mobile app enrollment

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in branch banking operations or customer service within the financial services industry
• Strong knowledge of banking regulations, compliance standards, and risk management practices
• Proven track record in leading teams and managing daily branch operations
• Excellent communication and interpersonal skills to interact with diverse clients
• Ability to handle cash handling, transaction processing, and basic financial product knowledge
• Commitment to ethical standards and client confidentiality in a regulated environment

Preferred Qualifications

• Experience in a JPMorgan Chase branch or similar high-volume retail banking setting
• Familiarity with digital banking tools and CRM systems used in financial services
• Certification in banking operations or financial services (e.g., ABA certificates)
• Bilingual proficiency, particularly in Spanish, to serve the Payson, AZ community
• Previous supervisory experience in a customer-facing role

Required Skills

• Proficiency in banking software and transaction systems (e.g., TellerNet or similar)
• Strong leadership and team motivation abilities
• Excellent customer service and conflict resolution skills
• Knowledge of financial products including deposits, loans, and credit cards
• Attention to detail for accurate record-keeping and auditing
• Effective time management in a fast-paced branch environment
• Compliance and risk assessment expertise
• Interpersonal communication for client and team interactions
• Problem-solving to address operational challenges
• Adaptability to changing regulations and market conditions
• Digital literacy for supporting online banking tools
• Cash handling and reconciliation proficiency
• Sales acumen for promoting financial services
• Empathy and hospitality in client care
• Analytical skills for performance reporting

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with company matching contributions up to 6% of eligible pay
• Generous paid time off, including vacation, sick days, and paid holidays
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase stock
• Wellness programs including gym membership reimbursements and mental health support
• Parental leave benefits with up to 16 weeks of paid time off for new parents
• Access to financial planning services and employee assistance programs

JP Morgan Chase is an equal opportunity employer.