Branch Operations Lead - South Dallas - Dallas, Tx.

Location: Dallas, TX, United States

Job Family: Branch Operations Lead

About the Role

As a Branch Operations Lead at JPMorgan Chase in South Dallas, Dallas, TX, you will play a pivotal role in delivering exceptional client experiences while upholding our commitment to hospitality and client care. In this leadership position, you will oversee the seamless execution of daily branch operations, ensuring that every interaction reflects the high standards of one of the world's leading financial institutions. You will lead a team of dedicated associates, fostering a collaborative environment that drives operational excellence and supports the diverse needs of the South Dallas community. By promoting JPMorgan Chase's wide array of financial products—from personal banking solutions to investment advisory services—you will help clients achieve their financial goals in a secure and efficient manner. Your responsibilities will extend to maintaining strict adherence to banking regulations and internal policies, mitigating risks, and optimizing branch performance through data-driven insights. You will collaborate closely with the branch manager to implement strategies that enhance client satisfaction and grow the business, while also handling complex client inquiries with empathy and expertise. This role demands a proactive approach to team development, including training on digital tools and compliance best practices, to ensure the branch operates at peak efficiency. In the dynamic financial services landscape, your ability to balance operational demands with client-centric service will be key to our success in serving the vibrant South Dallas area. JPMorgan Chase offers a supportive environment for professional growth, with opportunities to advance within our global network of branches and corporate offices. Joining our team means becoming part of a legacy of innovation and integrity in financial services, where your contributions directly impact the lives of clients and the strength of our community presence. If you are passionate about leadership, operations, and making a difference, this position provides the platform to excel in a rewarding career at JPMorgan Chase.

Key Responsibilities

• Oversee daily branch operations, including teller transactions, account openings, and loan processing to ensure efficiency and accuracy
• Lead a team of branch associates, providing coaching, training, and performance feedback to foster a high-performing culture
• Deliver exceptional client experiences by resolving inquiries, addressing concerns, and promoting JPMorgan Chase products like checking accounts, credit cards, and investment services
• Ensure compliance with federal and state banking regulations, conducting audits and implementing risk mitigation strategies
• Monitor branch metrics such as sales targets, client retention rates, and operational efficiency, reporting to senior management
• Collaborate with branch manager to develop and execute strategies for growing client relationships in the South Dallas market
• Manage cash handling, vault operations, and security protocols to safeguard branch assets
• Identify opportunities for process improvements and implement technology solutions to enhance client service
• Support community engagement initiatives, representing JPMorgan Chase in local events to build brand loyalty
• Handle escalated client issues with empathy and professionalism, escalating to higher authorities when necessary

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in business, finance, or related field preferred
• At least 3 years of experience in branch banking operations, customer service, or financial services
• Strong knowledge of banking regulations, compliance standards, and risk management practices
• Proven ability to lead teams and manage daily operations in a fast-paced environment
• Excellent communication and interpersonal skills to interact with diverse clients
• Proficiency in banking software and Microsoft Office Suite
• Ability to work flexible hours, including weekends, to support branch needs

Preferred Qualifications

• Previous supervisory experience in a JPMorgan Chase branch or similar financial institution
• Certification in banking operations or financial services (e.g., Certified Bank Manager)
• Bilingual proficiency in English and Spanish, given the South Dallas community demographics
• Experience with digital banking tools and client relationship management systems
• Demonstrated success in driving branch performance metrics and client satisfaction scores

Required Skills

• Branch operations management
• Team leadership and motivation
• Customer service excellence
• Banking compliance and regulatory knowledge
• Risk assessment and mitigation
• Sales and relationship building
• Cash handling and reconciliation
• Problem-solving and conflict resolution
• Proficiency in core banking systems (e.g., TellerNet, CRM tools)
• Microsoft Office Suite (Excel, Word, PowerPoint)
• Time management and multitasking
• Attention to detail and accuracy
• Adaptability to changing priorities
• Cultural sensitivity for diverse client base
• Analytical skills for performance reporting

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 5% of eligible compensation
• Generous paid time off, including vacation, sick days, and paid holidays
• Tuition reimbursement program for professional development and advanced degrees
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships, mental health support, and financial wellness resources
• Parental leave benefits and family care support services
• Access to exclusive employee discounts on travel, entertainment, and JPMorgan Chase financial products

JP Morgan Chase is an equal opportunity employer.