Branch Operations Lead - Southpark - Lafayette, LA

Location: Lafayette, LA, United States

Job Family: Branch Operations Lead

About the Role

At JP Morgan Chase, we are committed to delivering unparalleled client experiences in the financial services industry, and as a Branch Operations Lead at our Southpark location in Lafayette, LA, you will play a pivotal role in embodying our hospitality-driven culture. This position involves leading daily operations in a dynamic branch environment, ensuring seamless service for retail banking clients while upholding the highest standards of compliance and efficiency. You will supervise a team of dedicated professionals, fostering a collaborative atmosphere that prioritizes client care and operational excellence. By leveraging JP Morgan Chase's innovative tools and resources, you will help clients achieve their financial goals through personalized advice on products like checking accounts, loans, and investment options tailored to the Lafayette community. Key to success in this role is your ability to manage end-to-end branch activities, from transaction processing and cash vault oversight to performance coaching for your team. You will navigate the complexities of banking regulations, including anti-money laundering protocols and consumer protection laws, while driving sales initiatives to grow client relationships and branch revenue. At JP Morgan Chase, we value diversity and inclusion, and you will contribute to creating an inclusive space where clients from all backgrounds feel welcomed and supported. This hands-on leadership position offers the opportunity to grow within one of the world's leading financial institutions, with exposure to cutting-edge digital banking solutions that enhance client interactions. Joining JP Morgan Chase means becoming part of a global team that prioritizes innovation, integrity, and client success. As Branch Operations Lead, you will report to the Branch Manager and collaborate with regional leaders to implement strategies that align with our mission to be the most trusted financial partner. This role demands resilience in a fast-paced setting, but it rewards with meaningful impact on clients' lives and robust professional development opportunities. If you are passionate about financial services and excel in operational leadership, this position at our Lafayette, LA branch is an ideal fit to advance your career.

Key Responsibilities

• Oversee daily branch operations at the Southpark location in Lafayette, LA, ensuring smooth functioning and adherence to JP Morgan Chase standards
• Lead and mentor a team of tellers and operations staff to deliver exceptional client experiences rooted in hospitality and personalized care
• Manage client onboarding, account openings, and transaction processing while maintaining high accuracy and compliance with federal regulations
• Monitor branch performance metrics, including sales targets for deposit and lending products, and implement strategies to meet goals
• Resolve complex client inquiries and escalate issues to senior management as needed, fostering long-term client relationships
• Conduct regular team training on security protocols, fraud prevention, and JP Morgan Chase's client-centric policies
• Ensure the branch maintains a welcoming environment that embodies JP Morgan Chase's commitment to diversity and inclusion
• Collaborate with regional operations teams to implement new initiatives and technology upgrades
• Perform cash handling, vault management, and end-of-day reconciliations with precision
• Identify opportunities for process improvements to enhance efficiency in branch operations

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2-3 years of experience in branch banking operations, customer service, or financial services
• Strong understanding of banking regulations and compliance standards in the financial services industry
• Proven track record in team leadership and supervising branch staff
• Excellent communication skills with the ability to interact with diverse clients
• Proficiency in banking software and Microsoft Office Suite
• Ability to work flexible hours, including weekends, in a fast-paced branch environment

Preferred Qualifications

• Previous experience at JP Morgan Chase or a similar large financial institution
• Certification in banking operations or financial services (e.g., Certified Bank Operations Professional)
• Bilingual proficiency, particularly in English and Spanish, to serve diverse client bases in Lafayette, LA
• Experience with digital banking tools and client relationship management systems
• Knowledge of local market dynamics in the Lafayette area

Required Skills

• Branch operations management
• Customer service excellence
• Team leadership and motivation
• Regulatory compliance knowledge
• Financial product sales
• Cash handling and reconciliation
• Problem-solving and conflict resolution
• Attention to detail
• Time management in high-volume settings
• Digital banking proficiency
• Communication (verbal and written)
• Adaptability to changing priorities
• Fraud detection and risk assessment
• Client relationship building
• Data analysis for performance metrics

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with company matching contributions up to 6% of eligible pay
• Generous paid time off, including vacation, sick days, and paid holidays
• Tuition reimbursement program for professional development and further education
• Employee stock purchase plan allowing discounted shares of JP Morgan Chase stock
• Wellness programs including gym memberships, mental health support, and fitness challenges
• Parental leave benefits with up to 16 weeks of paid time off for new parents
• Access to on-site childcare discounts and family support resources

JP Morgan Chase is an equal opportunity employer.