Branch Operations Lead - Space Coast Market - Palm Bay, FL

Location: Palm Bay, FL, United States

Job Family: Branch Operations Lead

About the Role

At JPMorgan Chase, we are committed to fostering a culture of excellence and innovation in financial services. As a Branch Operations Lead in the Space Coast Market at our Palm Bay, FL location, you will play a pivotal role in delivering exceptional client experiences while ensuring the smooth execution of branch operations. This position embodies our core values of hospitality and client care, where you will lead a team to support the diverse needs of clients in the local community, offering everything from everyday banking to complex financial solutions. Your leadership will directly contribute to the branch's success by maintaining operational integrity and driving efficiency in a high-volume environment. In this role, you will oversee critical functions such as cash handling, transaction processing, and compliance with federal regulations like AML and KYC, all while promoting a welcoming atmosphere that aligns with JPMorgan Chase's renowned client-centric approach. You will collaborate closely with branch managers and sales teams to streamline workflows, implement process improvements, and mitigate risks, ensuring that every client interaction reflects our commitment to trust and reliability. Additionally, you will mentor and develop your team, fostering professional growth and a collaborative spirit that enhances overall performance in the competitive financial services landscape. Joining JPMorgan Chase means becoming part of a global leader in banking, with opportunities for career advancement and access to cutting-edge resources. This Branch Operations Lead position offers a chance to make a tangible impact in the Palm Bay community while growing within an organization that values diversity, inclusion, and innovation. If you are passionate about operations excellence and client satisfaction, we invite you to bring your expertise to our team and help shape the future of financial services.

Key Responsibilities

• Oversee daily branch operations to ensure seamless functionality and adherence to JPMorgan Chase standards
• Lead a team of operations specialists, providing coaching, training, and performance feedback
• Deliver exceptional client experiences by resolving inquiries and promoting banking solutions
• Monitor and mitigate operational risks, ensuring compliance with all regulatory requirements
• Collaborate with branch management to optimize workflows and enhance client satisfaction
• Manage cash handling, vault operations, and transaction processing with accuracy and efficiency
• Implement process improvements to drive operational excellence and support business growth
• Conduct quality assurance reviews and audits to maintain high standards of service
• Foster a culture of hospitality and inclusion within the Space Coast Market branch
• Support sales initiatives by facilitating smooth operations for client onboarding and account management

Required Qualifications

• Bachelor's degree in business, finance, or a related field, or equivalent work experience
• Minimum of 3 years of experience in branch banking operations or financial services
• Proven track record in managing operational processes and ensuring regulatory compliance
• Strong understanding of banking products, services, and risk management practices
• Excellent communication and interpersonal skills to lead teams and interact with clients
• Ability to work in a fast-paced environment and handle multiple priorities
• Familiarity with federal and state banking regulations, including AML and KYC requirements

Preferred Qualifications

• Previous leadership experience in a JPMorgan Chase branch or similar financial institution
• Certification in banking operations, such as Certified Bank Operations Professional
• Experience with digital banking tools and client relationship management systems
• Bilingual proficiency in English and Spanish, given the diverse Space Coast community
• Knowledge of local market dynamics in the Palm Bay, FL area

Required Skills

• Operational leadership and team management
• Regulatory compliance and risk assessment
• Client service and relationship building
• Cash management and transaction processing
• Process optimization and problem-solving
• Communication and presentation skills
• Attention to detail and accuracy
• Time management and prioritization
• Knowledge of banking software and CRM systems
• Analytical thinking for performance metrics
• Adaptability in a dynamic financial environment
• Conflict resolution and customer escalation handling
• Training and coaching abilities
• Familiarity with digital banking platforms
• Commitment to ethical standards and integrity

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs, including gym memberships and mental health support
• Parental leave and family benefits for work-life balance
• Access to JPMorgan Chase's global career development resources and mentorship programs

JP Morgan Chase is an equal opportunity employer.