Branch Operations Lead - Sunset Drive Miami - Miami, FL

Location: Miami, FL, United States

Job Family: Branch Operations Lead

About the Role

At JPMorgan Chase, we are committed to delivering unparalleled client experiences in the financial services industry, and as a Branch Operations Lead at our Sunset Drive branch in Miami, FL, you will play a pivotal role in upholding this standard. This position involves leading daily operations to ensure smooth functioning of the branch, from transaction processing to team coordination, all while fostering a culture of hospitality and trust. You will embody our core values by providing personalized financial guidance, promoting products like Chase Sapphire banking and investment solutions, and contributing to the vibrant Miami community through inclusive financial education initiatives. Your leadership will directly impact client satisfaction and branch performance in one of our key South Florida locations. In this dynamic role, you will supervise a team of operations associates, ensuring adherence to JPMorgan Chase's rigorous standards for security, compliance, and efficiency. Responsibilities include overseeing cash management, conducting routine audits to mitigate risks, and leveraging data analytics to streamline processes amid the evolving demands of digital banking. As a liaison between clients and our broader network of services, you will resolve complex issues with empathy, driving loyalty and growth in a competitive market. This position offers the opportunity to grow within a global leader in finance, where innovation meets tradition in serving diverse populations, including Miami's multicultural clientele. Joining JPMorgan Chase means becoming part of a forward-thinking organization that invests in your professional development and well-being. We value leaders who thrive in fast-paced environments and are passionate about empowering clients to achieve their financial goals. If you have a strong foundation in banking operations and a dedication to excellence, this role at the Sunset Drive branch provides a platform to advance your career while making a meaningful difference in the lives of our clients.

Key Responsibilities

• Oversee daily branch operations at the Sunset Drive location in Miami, ensuring seamless client service and operational efficiency
• Lead a team of tellers and operations staff, providing coaching, training, and performance feedback to drive team excellence
• Deliver exceptional client experiences by resolving inquiries, processing transactions, and promoting JPMorgan Chase products like checking accounts, loans, and investment services
• Ensure compliance with federal and state banking regulations, conducting audits and implementing risk management protocols
• Manage branch inventory, cash handling, and security procedures to maintain a safe and efficient environment
• Collaborate with branch managers to achieve sales targets and client acquisition goals through personalized financial advice
• Monitor and report on key performance indicators, using data to optimize operations and enhance client satisfaction
• Facilitate community engagement initiatives in Miami, representing JPMorgan Chase's commitment to local financial inclusion
• Handle escalated client issues with empathy and professionalism, embodying the firm's hospitality standards
• Stay updated on industry trends and JPMorgan Chase policies to support innovative service delivery

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in business, finance, or related field preferred
• At least 2-3 years of experience in banking, financial services, or customer-facing operations roles
• Proven track record in branch operations, compliance, or team leadership within a retail banking environment
• Strong understanding of banking regulations, including AML, KYC, and consumer protection laws
• Excellent communication and interpersonal skills to manage client interactions and team dynamics
• Proficiency in Microsoft Office Suite and core banking systems
• Ability to work flexible hours, including weekends, in a fast-paced branch setting

Preferred Qualifications

• Experience in JPMorgan Chase branch operations or similar large financial institution
• Certification in banking operations, such as Certified Bank Operations Professional (CBOP)
• Bilingual proficiency in English and Spanish, given the diverse Miami community
• Previous supervisory experience leading small teams in a retail environment
• Knowledge of digital banking tools and fintech integrations

Required Skills

• Customer service excellence
• Team leadership and motivation
• Operational efficiency management
• Regulatory compliance knowledge
• Risk assessment and mitigation
• Financial product knowledge
• Cash handling and reconciliation
• Data analysis and reporting
• Conflict resolution
• Multitasking in high-volume settings
• Digital banking proficiency
• Sales and relationship building
• Problem-solving under pressure
• Cultural sensitivity for diverse clients
• Adaptability to changing policies

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching up to 6% of eligible pay
• Paid time off including vacation, sick days, and 10 paid holidays annually
• Tuition reimbursement program for professional development and advanced degrees
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase stock
• Wellness programs including gym memberships, mental health support, and fitness challenges
• Parental leave benefits with up to 16 weeks of paid leave for new parents
• Access to on-site childcare discounts and family support resources

JP Morgan Chase is an equal opportunity employer.