Branch Operations Lead – Torrance Blvd and PCH – Redondo Beach, CA

Location: Redondo Beach, CA, United States

Job Family: Branch Operations Lead

About the Role

At JPMorgan Chase, we believe in creating exceptional experiences for our clients, and as a Branch Operations Lead at our Torrance Blvd and PCH location in Redondo Beach, CA, you will play a pivotal role in delivering that promise. In this leadership position within our Consumer & Community Banking division, you will oversee the seamless execution of daily branch operations, ensuring every interaction reflects our commitment to hospitality, integrity, and innovation. From managing cash transactions and vault security to coaching a team of dedicated tellers, you will drive operational excellence while fostering a welcoming environment that builds lasting client relationships in the vibrant Redondo Beach community. Your responsibilities will extend beyond routine operations to include ensuring strict adherence to banking regulations and JPMorgan Chase's risk management protocols, minimizing errors, and enhancing efficiency through the use of advanced digital tools. You will collaborate closely with branch leadership to meet performance targets, such as increasing client satisfaction scores and promoting tailored financial products like checking accounts, loans, and investment services. By identifying opportunities for process improvements and providing hands-on training, you will empower your team to thrive in a fast-paced setting, all while embodying our core values of doing the right thing for clients and colleagues alike. This role offers a rewarding opportunity to grow within one of the world's leading financial institutions, where your contributions directly impact the success of our branch and the financial well-being of our clients. If you are passionate about operations, leadership, and client care in the financial services industry, join JPMorgan Chase and help us continue to set the standard for banking excellence in Redondo Beach.

Key Responsibilities

• Oversee daily branch operations, including cash handling, transaction processing, and vault management to ensure accuracy and security
• Lead a team of tellers and operations staff, providing coaching, training, and performance feedback to foster a high-performing environment
• Deliver exceptional client experiences by resolving inquiries, promoting banking products, and embodying JPMorgan Chase's hospitality standards
• Ensure compliance with federal and state banking regulations, conducting audits and implementing risk mitigation strategies
• Collaborate with branch managers to achieve sales goals, such as opening new accounts and cross-selling financial services
• Monitor and report on key operational metrics, including transaction volumes, error rates, and client feedback
• Support community engagement initiatives in Redondo Beach to strengthen local client relationships
• Identify process improvements and implement operational efficiencies using JPMorgan Chase's technology platforms
• Handle escalated client issues with empathy and professionalism, escalating to senior management when necessary
• Maintain a safe and secure branch environment, adhering to all JPMorgan Chase security protocols

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business administration, or related field preferred
• At least 2 years of experience in branch banking operations, customer service, or financial services
• Strong knowledge of banking regulations, compliance standards, and risk management practices
• Proven ability to lead teams and manage daily operations in a fast-paced environment
• Excellent communication and interpersonal skills to interact with diverse clients
• Proficiency in banking software and Microsoft Office Suite
• Availability to work flexible hours, including weekends, to support branch needs

Preferred Qualifications

• Prior leadership experience in a JPMorgan Chase branch or similar financial institution
• Certification in banking operations or financial services (e.g., Certified Bank Operations Professional)
• Experience with digital banking tools and client relationship management systems
• Bilingual proficiency in English and Spanish to serve the diverse Redondo Beach community
• Demonstrated success in driving branch performance metrics and client satisfaction scores

Required Skills

• Branch operations management
• Team leadership and motivation
• Customer service excellence
• Banking compliance and regulatory knowledge
• Cash handling and transaction accuracy
• Risk assessment and mitigation
• Sales and relationship building
• Problem-solving and conflict resolution
• Proficiency in core banking systems (e.g., TellerNet, CRM tools)
• Microsoft Office Suite (Excel, Word, Outlook)
• Attention to detail and organizational skills
• Adaptability in a dynamic financial services environment
• Communication (verbal and written)
• Time management and multitasking
• Hospitality and client-centric mindset

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching up to 6% of eligible pay
• Paid time off including vacation, sick days, and holidays, plus parental leave benefits
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase stock
• Wellness programs including gym memberships, mental health support, and financial wellness resources
• Performance-based bonuses and annual incentive compensation tied to branch success
• Access to on-site childcare discounts and family support services through JPMorgan Chase's family benefits

JP Morgan Chase is an equal opportunity employer.