Branch Operations Lead - Venice Market - Venice, FL

Location: Venice, FL, United States

Job Family: Branch Operations Lead

About the Role

At JP Morgan Chase, we are committed to delivering exceptional financial services with a focus on hospitality and client-centric care. As a Branch Operations Lead in our Venice Market branch in Venice, FL, you will play a pivotal role in ensuring seamless daily operations while embodying our core values of integrity, innovation, and inclusion. This position is ideal for a dynamic leader passionate about the financial services industry, where you will oversee team performance, manage operational workflows, and enhance the client experience in a vibrant community setting. Your leadership will directly contribute to JP Morgan Chase's mission of empowering clients to achieve their financial goals through personalized banking solutions. In this hands-on role, you will lead a team of operations associates, handling everything from transaction processing and cash vault management to compliance with stringent banking regulations like those from the FDIC and OCC. You will drive operational efficiency by monitoring key performance indicators, conducting audits, and implementing process improvements tailored to the unique needs of the Venice market. Additionally, you will collaborate with sales teams to promote JP Morgan Chase offerings, such as Chase Sapphire checking accounts, mortgages, and wealth management services, while resolving complex client issues to maintain our reputation for superior service. This position requires a blend of technical expertise and soft skills to foster a positive, inclusive branch environment. Joining JP Morgan Chase means becoming part of a global leader in financial services with unparalleled opportunities for growth. As Branch Operations Lead, you will receive comprehensive training on our proprietary systems and ongoing professional development to advance your career. We value work-life balance and offer competitive compensation, robust benefits, and a supportive culture that recognizes your contributions. If you thrive in a fast-paced retail banking atmosphere and are dedicated to exceptional client care, this role in Venice, FL, is your chance to make a meaningful impact at one of the world's most admired financial institutions.

Key Responsibilities

• Oversee daily branch operations, including cash handling, transaction processing, and vault management to ensure accuracy and security
• Lead a team of tellers and operations staff, providing coaching, training, and performance feedback to drive team excellence
• Deliver outstanding client service by resolving inquiries, addressing concerns, and promoting JP Morgan Chase products like checking accounts, loans, and investment services
• Ensure compliance with federal and state banking regulations, including KYC, AML, and fraud prevention protocols
• Monitor branch metrics such as client satisfaction scores, operational efficiency, and sales targets, implementing improvements as needed
• Collaborate with branch managers and market leaders to support broader JP Morgan Chase initiatives and community engagement in Venice, FL
• Facilitate client onboarding for new accounts and educate on digital banking solutions to enhance the hospitality-driven experience
• Conduct regular audits and reconciliations of branch records to maintain financial integrity and mitigate risks
• Foster a culture of hospitality and inclusion, embodying JP Morgan Chase's commitment to client care and team development

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in business, finance, or related field preferred
• At least 3 years of experience in branch banking, operations, or customer service within the financial services industry
• Proven track record of leading teams and managing daily branch operations in a retail banking environment
• Strong knowledge of banking regulations, compliance standards, and risk management practices specific to JP Morgan Chase
• Excellent communication and interpersonal skills to deliver exceptional client experiences
• Proficiency in financial software and tools used in branch operations, such as teller systems and CRM platforms
• Ability to work flexible hours, including weekends, in a fast-paced branch setting

Preferred Qualifications

• Previous supervisory experience in a JP Morgan Chase branch or similar financial institution
• Certification in banking operations or anti-money laundering (AML) compliance
• Experience with digital banking tools and supporting client transitions to online platforms
• Bilingual proficiency, particularly in Spanish, to serve diverse client bases in Florida markets
• Demonstrated success in achieving branch performance metrics and client satisfaction goals

Required Skills

• Branch operations management
• Team leadership and motivation
• Client relationship building
• Regulatory compliance knowledge
• Cash handling and reconciliation
• Risk assessment and fraud detection
• Financial product knowledge
• Customer service excellence
• Problem-solving and decision-making
• Time management in high-volume environments
• Proficiency in banking software (e.g., TellerNet, CRM systems)
• Communication (verbal and written)
• Attention to detail
• Adaptability to changing priorities
• Interpersonal skills for diverse client interactions

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching up to 6% of eligible pay
• Paid time off including vacation, sick days, and 15+ paid holidays annually
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan allowing discounted shares of JP Morgan Chase stock
• Wellness programs including gym memberships, mental health support, and fitness challenges
• Parental leave benefits with up to 16 weeks of paid time off for new parents
• Access to on-site childcare subsidies and family care resources in select locations

JP Morgan Chase is an equal opportunity employer.