Branch Operations Lead- Vista Ridge, Cedar Park, TX

Location: Cedar Park, TX, United States

Job Family: Branch Operations Lead

About the Role

At JPMorgan Chase, we are committed to delivering unparalleled client experiences in the financial services industry, and as a Branch Operations Lead at our Vista Ridge location in Cedar Park, TX, you will play a pivotal role in upholding this standard. In this leadership position, you will oversee the smooth functioning of branch operations, ensuring that every client interaction reflects our core values of hospitality, integrity, and excellence. From managing teller lines to facilitating account services, your expertise will drive operational efficiency while fostering a welcoming environment that builds lasting client relationships in the vibrant Cedar Park community. Key to success in this role is your ability to lead and inspire a team of dedicated associates, providing hands-on guidance in daily tasks such as transaction processing, compliance adherence, and sales support for JPMorgan Chase's diverse portfolio of banking products, including mortgages, investments, and digital banking solutions. You will monitor key performance indicators, implement process improvements to enhance client satisfaction, and ensure strict adherence to regulatory requirements like those from the FDIC and OCC. Collaborating closely with the branch manager, you will contribute to achieving branch goals, mitigating operational risks, and promoting a culture of continuous learning and innovation within our global financial institution. JPMorgan Chase offers a dynamic career path for ambitious professionals, with opportunities for advancement across our extensive network of branches and corporate offices. As a Branch Operations Lead, you will benefit from robust training programs, access to cutting-edge technology, and a supportive culture that values work-life balance. If you are passionate about financial services and ready to lead with empathy and precision in a high-volume branch setting, join us in empowering clients to achieve their financial aspirations in Cedar Park.

Key Responsibilities

• Oversee daily branch operations, including teller transactions, account openings, and loan processing to ensure seamless client service
• Lead a team of branch associates, providing coaching, performance feedback, and scheduling to maintain high productivity
• Deliver exceptional client experiences by embodying JPMorgan Chase's hospitality standards and resolving inquiries promptly
• Ensure compliance with federal and state banking regulations, conducting audits and training on anti-money laundering (AML) protocols
• Monitor branch performance metrics, such as transaction accuracy and client satisfaction scores, and implement improvements
• Collaborate with branch manager to achieve sales goals for products like checking accounts, credit cards, and investment services
• Manage cash handling, vault operations, and security procedures to mitigate risks in the Vista Ridge location
• Foster a positive team environment through recognition programs and professional development opportunities
• Handle escalated client issues, escalating to senior management when necessary, while maintaining confidentiality
• Support community engagement initiatives in Cedar Park to build JPMorgan Chase's local presence

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 3 years of experience in branch banking operations or financial services
• Strong knowledge of banking regulations, compliance standards, and risk management practices
• Proven ability to lead teams and manage daily operations in a customer-facing environment
• Excellent communication and interpersonal skills to interact with diverse clients
• Proficiency in financial software and Microsoft Office Suite
• Ability to work flexible hours, including weekends, in a branch setting

Preferred Qualifications

• Previous supervisory experience in a JPMorgan Chase branch or similar financial institution
• Certification in banking operations or financial services (e.g., Certified Bank Operations Professional)
• Experience with JPMorgan Chase systems and processes
• Bilingual proficiency in English and Spanish to serve the Cedar Park community
• Demonstrated success in driving client satisfaction metrics and operational efficiency

Required Skills

• Branch operations management
• Team leadership and motivation
• Client relationship building
• Regulatory compliance knowledge
• Risk assessment and mitigation
• Financial product knowledge
• Cash handling and reconciliation
• Customer service excellence
• Problem-solving and decision-making
• Communication (verbal and written)
• Time management and prioritization
• Proficiency in banking software (e.g., Teller Systems)
• Data analysis for performance metrics
• Conflict resolution
• Adaptability in fast-paced environments

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 6% of eligible compensation
• Generous paid time off, including vacation, sick days, and paid holidays
• Tuition reimbursement for professional development and advanced degrees
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships, mental health support, and fitness challenges
• Parental leave benefits and family care resources
• Access to JPMorgan Chase's global mobility programs for career advancement

JP Morgan Chase is an equal opportunity employer.