Branch Operations Lead - Westport Main St - Westport, CT

Location: Westport, CT, United States

Job Family: Branch Operations Lead

About the Role

At JPMorgan Chase, we are committed to delivering unparalleled client experiences through our network of branches, and the Branch Operations Lead plays a pivotal role in this mission. Based at our Westport Main St location in Westport, CT, this position involves leading the operational backbone of the branch while embodying our core values of hospitality, integrity, and innovation in the financial services industry. As a Branch Operations Lead, you will manage day-to-day activities to ensure seamless service for retail banking clients, from routine transactions to complex advisory needs, all while upholding the highest standards of security and compliance in a vibrant community setting. Your responsibilities will center on team leadership and operational excellence, including supervising tellers, processing high-volume transactions, and driving branch performance metrics. You will collaborate closely with the branch manager to promote JPMorgan Chase's diverse product suite, such as Chase Sapphire banking, mortgage solutions, and wealth management services tailored to Westport's affluent clientele. By fostering a client-centric culture, you will resolve issues promptly, enhance satisfaction through personalized interactions, and contribute to local initiatives that strengthen community ties, aligning with our firm's dedication to sustainable and inclusive finance. This role demands a blend of technical acumen and soft skills to thrive in a dynamic retail banking environment. You will navigate regulatory landscapes, leverage digital tools for efficiency, and inspire your team to exceed expectations. Joining JPMorgan Chase means becoming part of a global leader in financial services, with opportunities for career growth, comprehensive benefits, and the chance to make a meaningful impact in clients' financial journeys every day.

Key Responsibilities

• Oversee daily branch operations, including cash handling, transaction processing, and vault management to ensure accuracy and security
• Lead a team of tellers and operations staff, providing coaching, performance feedback, and scheduling to maintain high service standards
• Deliver exceptional client experiences by resolving inquiries, promoting JPMorgan Chase products like checking accounts, loans, and investment services
• Ensure compliance with federal and state banking regulations, including KYC, AML, and fraud prevention protocols
• Monitor branch metrics such as client satisfaction scores, operational efficiency, and sales targets, implementing improvements as needed
• Collaborate with branch managers and regional teams to execute marketing campaigns and community outreach events in Westport
• Manage inventory of branch supplies, equipment maintenance, and facility upkeep for a welcoming environment
• Identify and mitigate operational risks, conducting audits and training staff on best practices
• Support digital banking adoption by assisting clients with online tools, mobile apps, and Chase-specific platforms
• Foster a culture of hospitality and inclusion, aligning with JPMorgan Chase's commitment to client care and diversity

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2-3 years of experience in branch banking operations, customer service, or financial services
• Strong knowledge of banking regulations, compliance standards, and risk management practices
• Proven ability to lead teams and manage daily operations in a fast-paced retail environment
• Excellent communication and interpersonal skills to interact with diverse clients
• Proficiency in banking software and Microsoft Office Suite
• Ability to work flexible hours, including weekends, to meet branch needs

Preferred Qualifications

• Prior supervisory experience in a JPMorgan Chase branch or similar financial institution
• Certification in banking operations or anti-money laundering (AML) compliance
• Experience with digital banking tools and client relationship management systems
• Bilingual proficiency in English and Spanish to serve Westport's diverse community
• Familiarity with sustainable finance initiatives and community banking programs

Required Skills

• Branch operations management
• Team leadership and motivation
• Customer service excellence
• Banking compliance and regulatory knowledge
• Cash handling and transaction accuracy
• Risk assessment and fraud detection
• Sales and product promotion
• Problem-solving and conflict resolution
• Proficiency in core banking systems (e.g., Chase-specific platforms)
• Microsoft Office Suite (Excel, Word, Outlook)
• Communication (verbal and written)
• Time management and multitasking
• Attention to detail
• Adaptability in dynamic environments
• Interpersonal relationship building

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 6% of eligible pay
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement for professional development and advanced degrees
• Employee stock purchase plan and performance-based bonuses
• Wellness programs, including gym memberships and mental health support
• JPMorgan Chase Foundation matching for charitable donations
• Flexible work arrangements and commuter benefits for Westport location

JP Morgan Chase is an equal opportunity employer.