Business Analysis Manager- Global Screening Operations

Location: Newark, DE, United States

Job Family: Business Analysis

About the Role

At JPMorgan Chase, we are at the forefront of financial services innovation, and our Global Screening Operations team plays a critical role in ensuring compliance with anti-money laundering (AML), know-your-customer (KYC), and sanctions regulations. As a Business Analysis Manager in this dynamic group, you will drive strategic enhancements to our global screening processes, leveraging data-driven insights to mitigate risks and optimize operations. Based in our Newark, DE office, this role offers the opportunity to advance your career in a collaborative environment where creativity and excellence are paramount. You will report to senior leadership within Operations and partner closely with technology, risk, and compliance teams to support the firm's commitment to integrity and client protection in a complex global landscape. In this position, you will lead a team of analysts in dissecting screening workflows, identifying bottlenecks, and implementing solutions that enhance accuracy and efficiency. Your responsibilities will include conducting in-depth analyses of transaction data, developing business requirements for system upgrades, and ensuring alignment with evolving regulations such as OFAC and FinCEN guidelines. By fostering innovation through automation and AI integration, you will contribute to reducing operational costs while maintaining the highest standards of risk management. This role demands a blend of technical acumen and strategic thinking, allowing you to influence decisions that impact JPMorgan Chase's worldwide operations. JPMorgan Chase values professionals who thrive in fast-paced, high-stakes settings and are passionate about the intersection of finance and technology. Joining our Business Analysis team means becoming part of a supportive culture that emphasizes professional growth, work-life balance, and impactful contributions to the financial industry. If you have a proven track record in operational analysis and a dedication to compliance excellence, this opportunity in Newark, DE, will enable you to make a meaningful difference while advancing your expertise in global financial services.

Key Responsibilities

• Lead the business analysis function for Global Screening Operations, identifying opportunities to enhance screening processes for AML, sanctions, and KYC compliance
• Collaborate with cross-functional teams including technology, risk, and compliance to develop and implement operational strategies
• Analyze complex data sets from screening systems to identify trends, risks, and inefficiencies in transaction monitoring
• Manage stakeholder engagements with senior leadership to align business requirements with regulatory standards
• Oversee the design and execution of process improvements, leveraging automation and AI-driven tools to reduce false positives
• Conduct gap analyses and recommend solutions for enhancing global screening accuracy and efficiency
• Ensure adherence to JP Morgan Chase's risk management policies and contribute to audit and regulatory reporting
• Mentor and develop a team of business analysts, fostering a culture of innovation and excellence
• Monitor key performance indicators (KPIs) for screening operations and drive continuous improvement initiatives
• Support the integration of new technologies and regulatory changes into existing operational workflows

Required Qualifications

• Bachelor's degree in Business, Finance, Information Technology, or a related field
• Minimum of 7 years of experience in business analysis, with at least 3 years in financial services or global operations
• Proven experience in managing screening operations, including AML/KYC compliance processes
• Strong understanding of regulatory requirements such as OFAC, FinCEN, and global sanctions frameworks
• Experience leading cross-functional teams in a high-volume, risk-sensitive environment
• Proficiency in data analysis tools and methodologies for operational efficiency
• Ability to obtain necessary security clearances for handling sensitive financial data

Preferred Qualifications

• Master's degree in Business Administration or a related discipline
• Certification in business analysis (e.g., CBAP) or project management (e.g., PMP)
• Prior experience in global screening operations within a major financial institution
• Knowledge of agile methodologies and process improvement frameworks like Six Sigma
• Familiarity with JP Morgan Chase's internal systems and compliance protocols

Required Skills

• Expertise in business process modeling and requirements gathering
• Proficiency in data analytics tools such as SQL, Tableau, or Power BI
• Strong knowledge of financial regulations and compliance frameworks
• Excellent project management and organizational skills
• Advanced proficiency in Microsoft Office Suite, including Excel and Visio
• Experience with enterprise software like screening platforms (e.g., Oracle, NICE Actimize)
• Superior communication and presentation skills for stakeholder interactions
• Analytical mindset with problem-solving abilities in high-pressure environments
• Leadership and team management capabilities
• Familiarity with agile and waterfall methodologies
• Risk assessment and mitigation expertise
• Attention to detail in handling sensitive financial data
• Adaptability to evolving regulatory landscapes
• Interpersonal skills for cross-functional collaboration
• Technical aptitude for integrating AI and automation in operations

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick leave, and parental leave
• Professional development programs and tuition reimbursement for advanced education
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at select locations
• Flexible work arrangements, including hybrid options in Newark, DE

JP Morgan Chase is an equal opportunity employer.