Business Analyst

Location: Philippines

Job Family: Specialty Operations

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong presence in mortgage operations, and we're seeking a dedicated Business Analyst to join our Specialty Operations team in the Philippines. This role focuses on providing essential operational support to the Chase Mortgage Servicing Rights (MSR) business, a critical component of our consumer banking division. As a Business Analyst, you will play a pivotal role in ensuring the efficiency and compliance of MSR processes, which involve the management, valuation, and trading of rights to service mortgage loans. Working in our dynamic Manila office, you will contribute to high-impact initiatives that support our U.S.-based teams, leveraging your expertise in financial operations to drive business performance in a regulated environment. Your day-to-day responsibilities will include analyzing complex data sets from mortgage servicing activities, identifying process bottlenecks, and recommending enhancements to streamline operations. You will collaborate closely with global stakeholders, including risk management, technology, and compliance teams, to maintain the integrity of MSR transactions. This position demands a keen eye for detail and a proactive approach to problem-solving, as you will handle everything from KPI reporting to root cause analysis of operational discrepancies. By ensuring accurate data flow and regulatory adherence, you will directly contribute to JP Morgan Chase's reputation for excellence in financial services. We value professionals who thrive in a collaborative, innovative culture and are committed to continuous learning. This role offers exposure to cutting-edge financial technologies and the opportunity to grow within one of the world's largest banks. If you have a passion for the mortgage industry and operational excellence, join us to help shape the future of Chase's MSR business from our Philippines hub.

Key Responsibilities

• Provide operational support to the Chase Mortgage Servicing Rights (MSR) business, including data validation and process optimization
• Analyze business requirements and translate them into actionable operational workflows for the MSR team
• Monitor and report on key performance indicators (KPIs) related to mortgage servicing operations
• Collaborate with cross-functional teams in the U.S. and Philippines to ensure seamless MSR transaction processing
• Identify and mitigate operational risks in MSR activities, adhering to JP Morgan Chase's compliance standards
• Develop and maintain documentation for MSR processes, including user guides and training materials
• Support system enhancements by testing and implementing changes in mortgage servicing platforms
• Conduct root cause analysis for operational issues and recommend process improvements
• Assist in regulatory reporting and audits specific to mortgage servicing rights
• Liaise with technology teams to integrate data analytics tools for better MSR insights

Required Qualifications

• Bachelor's degree in Finance, Business Administration, Information Technology, or a related field
• Minimum of 3 years of experience in business analysis, preferably in financial services or mortgage operations
• Strong understanding of mortgage servicing processes, including MSR valuation and regulatory compliance
• Proficiency in data analysis tools and reporting software used in banking environments
• Excellent communication skills with the ability to collaborate across global teams
• Experience working in a fast-paced, operational support role within a multinational corporation
• Knowledge of Philippine financial regulations and operational standards

Preferred Qualifications

• Advanced certification in business analysis (e.g., CBAP or PMI-PBA)
• Prior experience with JP Morgan Chase systems or similar banking platforms
• Familiarity with mortgage servicing rights (MSR) trading and risk management
• Experience in offshore operations supporting U.S.-based financial teams
• Master's degree in a relevant field or equivalent professional experience

Required Skills

• Proficiency in Microsoft Excel and advanced data analysis (e.g., pivot tables, VLOOKUP)
• Knowledge of SQL for querying financial databases
• Experience with business intelligence tools like Tableau or Power BI
• Understanding of financial modeling for mortgage servicing rights
• Strong analytical and problem-solving abilities
• Excellent verbal and written communication skills
• Project management skills using Agile or Waterfall methodologies
• Attention to detail in handling sensitive financial data
• Adaptability to changing regulatory environments in banking
• Team collaboration and stakeholder management
• Time management and prioritization in high-volume operations
• Familiarity with risk assessment frameworks in financial services
• Technical aptitude for learning proprietary JP Morgan systems
• Interpersonal skills for cross-cultural team interactions
• Proficiency in English; additional languages like Tagalog a plus

Benefits

• Competitive base salary and performance-based bonuses aligned with JP Morgan Chase standards
• Comprehensive health insurance coverage including medical, dental, and vision plans
• Retirement savings plan with company matching contributions
• Paid time off, including vacation, sick leave, and public holidays
• Professional development opportunities through JP Morgan's internal training programs
• Employee assistance programs for wellness and mental health support
• Flexible work arrangements and hybrid options for eligible roles
• Global mobility and career advancement paths within JP Morgan Chase

JP Morgan Chase is an equal opportunity employer.