Business Automation and Management Manager, Associate

Location: Metro Manila, National Capital Region, Philippines

Job Family: Business Management

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to fostering innovation and excellence in every aspect of our operations. The Business Automation and Management Manager, Associate role within Corporate Center Operations offers an exciting opportunity to drive strategic enhancements in business support and performance. Based in Metro Manila, National Capital Region, Philippines, this position is pivotal in leveraging metrics, reporting, and governance to optimize processes in a high-stakes financial environment. You will play a key role in supporting the firm's global operations by ensuring seamless efficiency, compliance, and data-driven decision-making, contributing to JP Morgan Chase's reputation as a trusted partner in the financial services industry. In this role, you will collaborate closely with diverse teams across the organization to identify automation opportunities and implement robust performance measurement systems. Responsibilities include developing key metrics to track operational health, creating insightful reports using advanced analytics tools, and establishing governance protocols that align with regulatory demands and internal standards. You will lead projects aimed at streamlining business processes, mitigating risks, and enhancing overall productivity, all while navigating the complexities of the banking sector. This position demands a proactive approach to problem-solving and a deep understanding of how automation can transform corporate functions at a firm like JP Morgan Chase. Joining JP Morgan Chase means becoming part of a dynamic culture that values innovation, integrity, and professional growth. As an Associate in Business Management, you will have access to world-class resources, mentorship from industry leaders, and opportunities to advance your career in global finance. If you are passionate about leveraging technology and analytics to elevate business performance in a prestigious institution, this role in the Philippines offers a platform to make a meaningful impact on our Corporate Center Operations.

Key Responsibilities

• Develop and maintain key performance metrics to monitor and enhance Corporate Center Operations efficiency
• Create comprehensive reporting dashboards and analytics to support business decision-making at JP Morgan Chase
• Establish and enforce governance frameworks to ensure compliance with internal policies and regulatory standards
• Collaborate with cross-functional teams to identify automation opportunities and implement process improvements
• Lead initiatives to optimize business support functions, driving performance and cost efficiencies
• Conduct regular audits and assessments of operational processes to mitigate risks in financial services
• Provide strategic insights and recommendations to senior management on operational enhancements
• Manage stakeholder communications and ensure alignment on business objectives and deliverables
• Support the integration of new technologies to automate routine tasks in corporate operations

Required Qualifications

• Bachelor's degree in Business Administration, Finance, Information Technology, or a related field
• Minimum of 3-5 years of experience in business management, operations, or automation within the financial services industry
• Proven track record in developing and implementing metrics, reporting frameworks, and governance processes
• Strong understanding of corporate operations and regulatory requirements in banking
• Experience with data analysis tools and business intelligence platforms
• Excellent project management skills with the ability to lead cross-functional teams

Preferred Qualifications

• Advanced degree (MBA or Master's) in a relevant discipline
• Prior experience at a global financial institution like JP Morgan Chase
• Certification in project management (PMP) or business analysis (CBAP)
• Knowledge of automation tools such as RPA (Robotic Process Automation) in financial operations
• Familiarity with Agile methodologies for business process improvement

Required Skills

• Proficiency in data analytics and visualization tools (e.g., Tableau, Power BI)
• Strong knowledge of financial regulations and compliance standards
• Expertise in process automation and workflow optimization
• Excellent analytical and problem-solving abilities
• Advanced Microsoft Excel and SQL skills for reporting
• Project management and leadership capabilities
• Effective communication and stakeholder management
• Understanding of business intelligence and metrics development
• Agile and Lean methodologies for operational efficiency
• Risk assessment and mitigation in financial environments
• Team collaboration and cross-functional coordination
• Attention to detail and accuracy in reporting
• Adaptability to fast-paced, dynamic banking operations
• Strategic thinking for business performance enhancement

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development programs and tuition reimbursement for further education
• Employee stock purchase plan and financial wellness resources
• On-site fitness facilities and wellness programs at JP Morgan Chase offices
• Global mobility opportunities and career advancement support within the firm

JP Morgan Chase is an equal opportunity employer.