Business Enablement WorkFront Administrator - Global Bank Client Onboarding & Service

Location: Chicago, IL, United States

Job Family: Business Analysis

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to fostering innovation and excellence in every aspect of our operations. As a Business Enablement WorkFront Administrator in our Global Bank Client Onboarding & Service team, you will play a pivotal role in advancing our business analysis initiatives. Based in our Chicago, IL office, this position within the Business Analysis category offers the opportunity to leverage cutting-edge workflow tools to streamline client onboarding processes for our international banking clients. You will work in a collaborative environment where creativity drives efficiency, ensuring that our global operations remain agile and compliant in a highly regulated industry. In this role, you will be responsible for administering the WorkFront platform, a key tool for managing workflows in client onboarding and service delivery. This includes configuring custom templates, managing user permissions, and integrating the system with JP Morgan's broader ecosystem of financial tools. You will partner with cross-functional teams, including business analysts, compliance officers, and IT specialists, to identify bottlenecks in onboarding processes and implement data-driven solutions that enhance client satisfaction and operational speed. Your expertise will directly contribute to reducing turnaround times for high-value global banking clients while upholding stringent standards for anti-money laundering (AML) and know-your-customer (KYC) requirements. We value professionals who thrive on innovation and are passionate about the financial services landscape. This position not only offers exposure to sophisticated banking operations but also provides avenues for career growth within JP Morgan Chase's renowned Business Analysis team. If you are detail-oriented, tech-savvy, and eager to make an impact on a global scale, join us in Chicago to help shape the future of client-centric banking services.

Key Responsibilities

• Administer and optimize the WorkFront platform to support global bank client onboarding and service workflows
• Collaborate with business analysis teams to identify process improvements and implement innovative solutions
• Manage user access, configurations, and customizations in WorkFront to ensure seamless operations
• Develop and maintain reporting dashboards for tracking onboarding metrics and service performance
• Facilitate training sessions for team members on WorkFront best practices and updates
• Monitor system performance, troubleshoot issues, and coordinate with IT for resolutions
• Ensure compliance with JP Morgan Chase's risk and regulatory standards in all platform activities
• Support cross-functional teams in integrating WorkFront with other JP Morgan systems like client relationship management tools
• Analyze user feedback to drive continuous enhancements in workflow efficiency
• Contribute to strategic initiatives aimed at enhancing client experience in global banking services

Required Qualifications

• Bachelor's degree in Business Administration, Information Technology, Finance, or a related field
• Minimum of 3-5 years of experience in business analysis, project management, or system administration within the financial services industry
• Proven experience administering WorkFront or similar workflow management platforms
• Strong understanding of client onboarding processes in global banking environments
• Excellent communication and stakeholder management skills
• Ability to work in a fast-paced, regulated environment with a focus on compliance and risk management
• Proficiency in data analysis and reporting tools relevant to financial services

Preferred Qualifications

• Experience with JP Morgan Chase's internal systems or similar enterprise tools
• Knowledge of Agile methodologies and their application in banking operations
• Certification in WorkFront administration or project management (e.g., PMP, WorkFront Certified Administrator)
• Familiarity with regulatory requirements such as KYC, AML, and GDPR in global banking
• Previous role in a client service or onboarding team within a major financial institution

Required Skills

• WorkFront administration and configuration
• Business process analysis and optimization
• Stakeholder engagement and communication
• Project management and workflow automation
• Data analytics and reporting (e.g., SQL, Excel)
• Knowledge of financial regulations (KYC, AML)
• Agile and Scrum methodologies
• Problem-solving and troubleshooting
• Attention to detail and accuracy
• Team collaboration and leadership
• Technical proficiency in integration tools (e.g., APIs)
• Risk assessment in banking operations
• Customer service orientation
• Adaptability in dynamic environments
• Proficiency in Microsoft Office Suite

Benefits

• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and leadership training
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and mental health support
• Flexible work arrangements, including hybrid options in Chicago
• Access to JP Morgan's global mobility programs for career advancement

JP Morgan Chase is an equal opportunity employer.