Business Operations Analyst- Loan Sales

Location: Jersey City, NJ, United States

Job Family: Home Lending Operations

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a proud history of innovation and client-focused solutions. The Business Operations Analyst - Loan Sales role within our Home Lending Operations team in Jersey City, NJ, offers a dynamic opportunity to blend business analysis with hands-on operational execution. In this position, you will support the loan sales function by performing complex tasks that drive efficiency and accuracy in mortgage and home lending processes. As part of a high-performing team, you will contribute to optimizing workflows, ensuring regulatory compliance, and delivering actionable insights that enhance our competitive edge in the financial services industry. Your primary responsibilities will include conducting detailed analyses of loan sales data to identify trends and opportunities for improvement, while executing operational duties such as transaction processing, reporting, and quality assurance. You will collaborate closely with sales, underwriting, and compliance teams to streamline the end-to-end loan lifecycle, from origination to funding. Leveraging tools like advanced analytics platforms and JP Morgan's proprietary systems, you will generate reports that inform strategic decisions and mitigate risks in a fast-paced banking environment. This role demands a keen eye for detail and the ability to thrive under pressure, ensuring seamless operations that uphold our commitment to excellence. We value professionals who are passionate about the financial services sector and eager to grow within a supportive culture. Joining JP Morgan Chase means access to world-class resources, mentorship from industry leaders, and opportunities to advance your career in home lending. If you have a solid foundation in finance and operations, along with a drive to innovate, this position in Jersey City, NJ, is an ideal fit to make a meaningful impact on our clients' financial journeys.

Key Responsibilities

• Conduct in-depth business analysis to support loan sales strategies and identify operational efficiencies
• Perform complex operational tasks including data validation, reporting, and reconciliation for loan portfolios
• Collaborate with sales teams to streamline loan origination and closing processes
• Analyze market trends and performance metrics to provide insights for senior management
• Develop and maintain process documentation and workflows for home lending operations
• Monitor compliance with federal and state regulations in loan sales activities
• Support the implementation of new technologies and tools to enhance operational performance
• Generate detailed reports on loan sales KPIs and operational metrics using advanced analytics
• Assist in risk assessment and mitigation for loan sales transactions
• Facilitate training sessions for team members on operational best practices

Required Qualifications

• Bachelor's degree in Finance, Business Administration, Economics, or a related field
• Minimum of 2-3 years of experience in financial services, particularly in loan operations or sales support
• Strong understanding of loan sales processes, including mortgage and home lending products
• Proficiency in data analysis tools and financial modeling
• Excellent analytical and problem-solving abilities
• Ability to handle complex operational tasks with attention to detail
• Knowledge of regulatory requirements in the banking and lending industry

Preferred Qualifications

• Advanced degree (MBA) or certifications such as CFA or FRM
• Experience working at a major financial institution like JP Morgan Chase
• Familiarity with loan servicing systems and CRM software
• Prior involvement in business process optimization projects
• Demonstrated experience in cross-functional team environments

Required Skills

• Data analysis and interpretation
• Financial modeling and forecasting
• Proficiency in Excel, SQL, and Tableau
• Knowledge of loan origination systems (e.g., Encompass or similar)
• Strong communication and presentation skills
• Problem-solving and critical thinking
• Attention to detail and accuracy
• Project management abilities
• Regulatory compliance awareness
• Team collaboration and stakeholder management
• Time management and prioritization
• Adaptability to changing priorities
• Basic understanding of Python or R for data manipulation
• Customer service orientation
• Risk assessment and mitigation

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for further education
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at JP Morgan Chase facilities
• Flexible work arrangements, including hybrid options in Jersey City, NJ

JP Morgan Chase is an equal opportunity employer.