Business Operations Director - Transformation & Strategic Initiatives

Location: Columbus, OH, United States

Job Family: Operations Management

About the Role

At JP Morgan Chase, we are a leading global financial services firm with operations spanning investment banking, consumer and community banking, commercial banking, and asset and wealth management. The Business Operations Director - Transformation & Strategic Initiatives role is pivotal in driving the firm's commitment to operational excellence and innovation. Based in our Columbus, OH hub, this position reports to the Head of Operations and involves leading high-impact transformation projects that streamline processes, elevate customer experiences, and strengthen risk frameworks across our diverse business lines. You will partner with C-suite leaders to align initiatives with JP Morgan Chase's strategic priorities, ensuring we remain agile in a dynamic regulatory and market environment. In this role, you will spearhead enterprise-wide programs, from assessing current operational pain points to deploying cutting-edge solutions like automation and digital tools tailored to financial services. Responsibilities include crafting roadmaps for efficiency gains, such as reducing processing times in payments or enhancing fraud detection systems, while adhering to stringent compliance standards. You will mentor teams of analysts and managers, fostering a collaborative culture that emphasizes data-driven insights and measurable outcomes. Success here means contributing to JP Morgan Chase's reputation as an industry leader in resilient, customer-focused operations. We seek a visionary leader passionate about transforming financial operations in a fast-paced setting. This opportunity offers exposure to groundbreaking projects at the intersection of finance and technology, with the chance to influence decisions that impact millions of clients worldwide. Join us in Columbus, where you'll thrive in a supportive environment equipped with state-of-the-art resources to propel your career forward.

Key Responsibilities

• Lead and oversee transformation initiatives aimed at improving operational efficiency across JP Morgan Chase's global operations
• Develop and execute strategic plans to enhance customer experience through innovative process improvements
• Collaborate with senior executives to identify and mitigate risks in business operations
• Manage cross-functional teams to implement change management programs aligned with firm-wide goals
• Analyze operational data to drive data-informed decisions and performance metrics
• Ensure compliance with financial regulations such as Dodd-Frank and Basel III in all initiatives
• Foster partnerships with technology and finance teams to integrate new tools for operational excellence
• Monitor project progress, budgets, and timelines to deliver results within scope
• Champion a culture of continuous improvement and innovation in operations

Required Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field; Master's degree or MBA preferred
• 10+ years of experience in operations management, with at least 5 years in financial services transformation projects
• Proven track record of leading large-scale strategic initiatives in a banking or financial institution
• Strong understanding of regulatory compliance and risk management in the financial sector
• Experience with process optimization tools and methodologies such as Lean Six Sigma
• Demonstrated ability to manage cross-functional teams in a matrixed organization

Preferred Qualifications

• Advanced certification in project management (PMP) or change management
• Experience working at a major financial institution like JP Morgan Chase
• Knowledge of digital transformation technologies in banking
• Prior leadership role in enterprise-wide operational efficiency programs

Required Skills

• Strategic planning and execution
• Project management expertise
• Risk assessment and mitigation
• Process optimization and Lean methodologies
• Data analysis and visualization tools (e.g., Tableau, SQL)
• Change management and stakeholder engagement
• Financial modeling and budgeting
• Regulatory knowledge in banking (e.g., SEC, FDIC)
• Leadership and team motivation
• Communication and presentation skills
• Agile and Scrum frameworks
• Customer-centric design thinking
• Problem-solving and critical thinking
• Cross-functional collaboration
• Technology integration (e.g., AI, automation in finance)

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for advanced education
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at Columbus campus
• Flexible work arrangements and hybrid work options

JP Morgan Chase is an equal opportunity employer.