Business Relationship Manager I - Officer

Location: Brooklyn, NY, United States

Job Family: Relationship Manager

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a commitment to innovation and client success. As a Business Relationship Manager I - Officer in our Commercial Banking division, you will play a pivotal role in supporting over 3 million small businesses across the United States. Based in Brooklyn, NY, this position offers the opportunity to join a dynamic team that delivers customized financial solutions, from lending and payments to advisory services, helping local entrepreneurs thrive in a competitive landscape. Our small business banking group is renowned for its expertise and technology-driven approach, leveraging JP Morgan Chase's vast resources to foster economic growth in communities like Brooklyn. In this officer-level role, you will manage a dedicated portfolio of small to mid-sized business clients, focusing on building lasting partnerships and identifying opportunities for growth. Your day-to-day responsibilities will include conducting in-depth financial consultations, structuring credit facilities, and integrating digital tools to streamline client operations. You will collaborate closely with cross-functional teams to ensure seamless service delivery while navigating the unique challenges of the New York small business market, such as regulatory compliance and urban economic dynamics. Success in this position requires a blend of analytical prowess and interpersonal finesse to drive revenue and client loyalty. We value professionals who are passionate about financial services and eager to contribute to JP Morgan Chase's legacy of excellence. This role not only offers professional advancement within one of the world's most respected banks but also the chance to make a tangible impact on local businesses. If you have a strong foundation in relationship management and a drive to exceed client expectations, join us in empowering the next generation of entrepreneurs.

Key Responsibilities

• Manage a portfolio of small business clients in the Brooklyn area, providing tailored financial solutions to support their growth
• Prospect and acquire new small business relationships through networking, referrals, and targeted outreach
• Conduct financial needs assessments and recommend appropriate products such as business loans, merchant services, and cash management solutions
• Build and maintain strong relationships with clients to ensure high satisfaction and retention rates
• Collaborate with internal teams including credit analysts and product specialists to deliver comprehensive banking services
• Monitor client accounts for opportunities to cross-sell additional JP Morgan Chase offerings
• Analyze market trends and competitor activities to advise clients on strategic financial decisions
• Ensure compliance with all regulatory requirements and internal policies in financial transactions
• Track and report on portfolio performance metrics, including revenue growth and risk exposure
• Participate in community events and business development initiatives to enhance JP Morgan Chase's presence in Brooklyn

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 3 years of experience in commercial banking, relationship management, or small business lending
• Proven track record in managing client portfolios and driving revenue growth in financial services
• Strong understanding of small business financial products including loans, credit lines, and treasury services
• Excellent communication and negotiation skills with the ability to build long-term client relationships
• Proficiency in financial analysis and credit risk assessment
• Ability to work in a fast-paced environment and meet sales targets

Preferred Qualifications

• MBA or advanced degree in Finance
• Experience working with diverse small business segments in urban markets like New York
• Familiarity with JP Morgan Chase's digital banking platforms and tools
• Bilingual skills, particularly Spanish, to serve multicultural client bases
• Previous experience in portfolio management within a top-tier bank

Required Skills

• Financial analysis and modeling
• Credit underwriting and risk management
• Client relationship building
• Sales and negotiation techniques
• Knowledge of banking regulations (e.g., BSA, AML)
• Proficiency in Microsoft Office Suite and CRM software
• Data analysis using tools like Excel or Tableau
• Strategic planning and portfolio management
• Communication and presentation skills
• Problem-solving and decision-making
• Time management and organizational skills
• Adaptability to dynamic market conditions
• Team collaboration and leadership
• Digital banking platform navigation
• Cultural sensitivity for diverse client interactions

Benefits

• Competitive base salary with performance-based incentives and bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan Chase's learning programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at select locations
• Flexible work arrangements and commuter benefits for New York-based employees

JP Morgan Chase is an equal opportunity employer.