Business Relationship Manager I - Officer

Location: Burr Ridge, IL, United States

Job Family: Relationship Manager

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a commitment to innovation and client success. As a Business Relationship Manager I - Officer in our Commercial Banking division, you will play a pivotal role in supporting over 3 million small businesses across the United States. Based in Burr Ridge, IL, this position offers the opportunity to join a dynamic team that delivers customized financial solutions, from lending and payments to advisory services, helping entrepreneurs thrive in a competitive landscape. Our culture emphasizes collaboration, integrity, and excellence, backed by the resources of one of the world's most respected banks. In this officer-level role, you will manage a portfolio of small business clients, acting as their trusted advisor to identify and implement financial strategies that drive growth. Responsibilities include prospecting new relationships in the local market, conducting in-depth financial consultations, and leveraging JP Morgan Chase's extensive product suite—including business loans, treasury management, and digital payment solutions—to meet client needs. You will collaborate closely with cross-functional teams to ensure seamless execution, while monitoring portfolio performance and ensuring adherence to risk and compliance standards. This position requires a proactive approach to building lasting partnerships and contributing to the bank's goal of empowering small businesses. We seek candidates with a strong foundation in financial services and a passion for client-centric solutions. Success in this role demands analytical acumen, exceptional interpersonal skills, and the ability to navigate complex financial environments. JP Morgan Chase offers unparalleled professional development, competitive compensation, and a supportive work environment to help you advance your career. If you are ready to make a meaningful impact on small business success, join us in Burr Ridge and be part of a team that redefines banking innovation.

Key Responsibilities

• Manage a portfolio of small business clients, providing tailored financial solutions to support their growth and operational needs
• Prospect and acquire new small business relationships through networking, referrals, and targeted outreach in the Burr Ridge, IL area
• Conduct financial needs assessments and recommend appropriate JP Morgan Chase products such as commercial loans, merchant services, and cash management solutions
• Build and maintain strong relationships with clients, serving as their primary point of contact for banking needs
• Collaborate with internal teams including credit analysts, product specialists, and branch staff to deliver seamless service
• Monitor client financial health, identify opportunities for cross-selling, and mitigate risks through proactive portfolio management
• Represent JP Morgan Chase at local business events, chambers of commerce, and community functions to enhance brand visibility
• Ensure compliance with all regulatory requirements, including KYC, AML, and fair lending practices
• Prepare and present business reviews to clients, highlighting performance metrics and future opportunities
• Utilize CRM tools and data analytics to track client interactions and optimize relationship strategies

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 3 years of experience in commercial banking, relationship management, or financial services
• Proven track record in managing client portfolios and driving business growth
• Strong understanding of small business financial products including loans, deposits, and treasury services
• Excellent communication and negotiation skills with the ability to build long-term client relationships
• Ability to analyze financial statements and credit risks
• Valid driver's license and willingness to travel within the assigned territory

Preferred Qualifications

• MBA or advanced degree in Finance
• Experience working with small to mid-sized businesses in the Midwest region
• Knowledge of JP Morgan Chase's digital banking platforms and tools
• Bilingual proficiency in Spanish or another language spoken in the local community
• Previous experience in sales or business development within a top-tier bank

Required Skills

• Financial analysis and credit underwriting
• Client relationship management
• Sales and business development
• Knowledge of commercial banking products
• Regulatory compliance (e.g., BSA, OFAC)
• Proficiency in Microsoft Office Suite and CRM software
• Data analytics and reporting
• Negotiation and presentation skills
• Problem-solving and decision-making
• Time management and organizational skills
• Adaptability to dynamic market conditions
• Team collaboration and leadership
• Digital banking tools proficiency
• Risk assessment and management
• Customer service orientation

Benefits

• Competitive base salary with performance-based incentives and bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• Flexible work arrangements and access to on-site fitness centers at select locations
• Discounts on banking products and services for employees and their families

JP Morgan Chase is an equal opportunity employer.