Business Relationship Manager I - Officer

Location: Eastvale, CA, United States

Job Family: Relationship Manager

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a commitment to innovation and client success. As a Business Relationship Manager I - Officer in our Commercial Banking division, you will play a pivotal role in supporting over 3 million small businesses across the United States. Based in Eastvale, CA, this position offers the opportunity to join a dynamic team dedicated to delivering customized financial solutions that empower entrepreneurs to thrive in a competitive landscape. You will leverage JP Morgan Chase's extensive resources, including cutting-edge digital tools and a vast network of experts, to help clients navigate challenges and seize growth opportunities in the financial services industry. In this officer-level role, your primary focus will be on cultivating and expanding relationships with small business owners in the Eastvale region. You will conduct in-depth consultations to understand their unique financial needs, recommending a suite of products such as business loans, cash management services, merchant processing, and treasury solutions tailored to their operations. By analyzing financial statements and market data, you will provide strategic advice on credit options and risk management, ensuring clients receive the support necessary to scale their businesses sustainably. Collaboration with cross-functional teams at JP Morgan Chase will be essential to deliver seamless service and innovative solutions that align with our firm's reputation for excellence. Success in this position requires a blend of analytical prowess and interpersonal finesse, as you balance portfolio management with proactive business development. You will track key metrics to drive revenue growth, participate in local networking events to source new clients, and uphold the highest standards of compliance and ethical practices in line with JP Morgan Chase's core values. This role not only offers professional growth within one of the world's most admired banks but also the chance to make a tangible impact on the vitality of small businesses in Southern California, contributing to broader economic prosperity.

Key Responsibilities

• Build and maintain strong relationships with small business owners in the Eastvale, CA region, providing tailored financial solutions to support their growth
• Identify and pursue new business opportunities by prospecting and networking within the local community
• Conduct financial needs assessments and recommend appropriate JP Morgan Chase products, including loans, lines of credit, and deposit services
• Manage a portfolio of client accounts, ensuring high satisfaction and retention through proactive outreach and problem resolution
• Collaborate with internal teams, such as credit analysts and product specialists, to deliver comprehensive banking solutions
• Monitor market trends and economic conditions to advise clients on risk management and financial strategies
• Prepare and present business proposals, credit applications, and performance reports to clients and senior management
• Ensure compliance with all regulatory requirements and JP Morgan Chase policies in all client interactions
• Track and report on key performance metrics, such as revenue growth and client acquisition targets
• Participate in community events and initiatives to enhance JP Morgan Chase's brand presence among small businesses

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 3 years of experience in commercial banking, relationship management, or financial services
• Proven track record in managing client portfolios and driving business growth
• Strong understanding of small business lending, credit analysis, and financial products
• Excellent communication and interpersonal skills for building client relationships
• Ability to work independently in a fast-paced environment
• Valid driver's license and willingness to travel within the Eastvale, CA area

Preferred Qualifications

• MBA or advanced degree in Finance
• Experience with JP Morgan Chase's commercial banking products
• Bilingual proficiency in English and Spanish, given the diverse small business community in California
• Previous success in cross-selling treasury management and payment solutions
• Knowledge of regulatory compliance in the financial services industry

Required Skills

• Client relationship management
• Financial analysis and credit underwriting
• Sales and business development
• Knowledge of banking regulations (e.g., BSA, AML)
• Proficiency in Microsoft Office Suite and CRM tools like Salesforce
• Negotiation and deal closing
• Problem-solving and decision-making
• Time management and organizational skills
• Active listening and empathy
• Data analysis for portfolio performance
• Public speaking and presentation skills
• Adaptability to changing market conditions
• Team collaboration and leadership
• Risk assessment and mitigation
• Digital banking product knowledge

Benefits

• Competitive base salary with performance-based incentives and bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan Chase's learning programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers or gym memberships at select locations
• Flexible work arrangements and hybrid options where applicable

JP Morgan Chase is an equal opportunity employer.