Business Relationship Manager I Officer (English/Mandarin Preferred)

Location: Bayside, NY, United States

Job Family: Relationship Manager

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a commitment to innovation and client success. As a Business Relationship Manager I Officer in our Commercial Banking division, you will play a pivotal role in supporting over 3 million small businesses across the United States by delivering customized financial solutions. Based in Bayside, NY, this position focuses on fostering long-term partnerships with local entrepreneurs, helping them navigate economic challenges and seize growth opportunities in a dynamic market. With a preference for English/Mandarin bilingual candidates, you will serve diverse communities, leveraging JP Morgan Chase's extensive resources to provide unparalleled banking services. Your primary focus will be on building and expanding a portfolio of small business relationships through proactive outreach, needs assessment, and solution-oriented advising. You will analyze financial data to recommend products like working capital loans, treasury management, and merchant services, while ensuring all activities comply with banking regulations. Collaborating with cross-functional teams, you will drive client satisfaction and contribute to the bank's goals of empowering small businesses with innovative tools, such as digital payment platforms and sustainable financing options. This role demands a blend of analytical prowess and interpersonal skills to thrive in a competitive financial landscape. Joining JP Morgan Chase means becoming part of a world-class institution known for its stability, ethical standards, and commitment to diversity and inclusion. In this officer-level position, you will have opportunities for career advancement within our robust professional development framework, while enjoying a supportive work environment that values work-life balance. If you are passionate about financial services and eager to make a tangible impact on small business success, this role offers a rewarding path to contribute to one of the most respected names in global banking.

Key Responsibilities

• Develop and maintain strong relationships with small business clients in the Bayside, NY area, providing tailored financial solutions to support their growth
• Prospect and acquire new small business clients through networking, referrals, and community engagement
• Assess client financial needs and recommend appropriate products such as loans, lines of credit, cash management, and payment processing services
• Conduct financial analysis, including reviewing balance sheets and cash flow statements, to underwrite credit facilities and mitigate risks
• Collaborate with internal teams, including credit analysts and product specialists, to deliver comprehensive banking solutions
• Monitor client portfolios to ensure ongoing compliance and identify opportunities for cross-selling JP Morgan Chase products
• Represent JP Morgan Chase at local business events and provide education on financial literacy and banking innovations
• Manage a portfolio of small business relationships, aiming to achieve sales targets and client satisfaction metrics
• Utilize CRM tools to track client interactions and ensure seamless service delivery
• Stay updated on industry trends and regulatory changes to advise clients effectively

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 3 years of experience in commercial banking, relationship management, or small business lending
• Strong understanding of financial products and services for small businesses, including credit, treasury, and merchant services
• Proven track record of building and maintaining client relationships in a competitive financial services environment
• Knowledge of regulatory requirements and compliance standards in the banking industry
• Ability to analyze financial statements and assess credit risk for small business clients
• Excellent communication skills with the ability to engage diverse client bases

Preferred Qualifications

• Fluency in English and Mandarin to serve bilingual client communities
• Experience working with small businesses in multicultural or immigrant-heavy markets like Bayside, NY
• Certification in commercial lending or relationship management (e.g., CBM or equivalent)
• Prior experience at a major financial institution with a focus on community banking
• Familiarity with digital banking tools and fintech solutions for small businesses

Required Skills

• Financial analysis and credit underwriting
• Client relationship building and management
• Sales and business development
• Bilingual communication (English/Mandarin)
• Knowledge of small business banking products
• Regulatory compliance and risk assessment
• CRM software proficiency (e.g., Salesforce)
• Negotiation and problem-solving
• Data analysis and reporting
• Networking and community engagement
• Time management and prioritization
• Adaptability to fast-paced environments
• Customer service orientation
• Presentation and public speaking
• Team collaboration and leadership

Benefits

• Competitive base salary with performance-based incentives and bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for advanced education
• Employee stock purchase plan and access to financial wellness resources
• On-site fitness centers and wellness programs at select locations
• Flexible work arrangements and commuter benefits for New York-based employees

JP Morgan Chase is an equal opportunity employer.