Business Relationship Manager I - Officer

Location: Fort Wayne, IN, United States

Job Family: Relationship Manager

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a commitment to innovation and client success. As a Business Relationship Manager I - Officer in our Commercial Banking division, you will play a pivotal role in supporting over 3 million small businesses nationwide by delivering customized financial solutions. Based in Fort Wayne, IN, this position offers the opportunity to join a dynamic team at one of the world's most respected banks, where you will foster long-term partnerships and drive business growth in the heart of the Midwest. Your expertise will help small business owners navigate economic challenges and seize opportunities through our comprehensive suite of products, including lending, cash management, and advisory services. In this officer-level role, you will manage a dedicated portfolio of small to mid-sized business clients, conducting in-depth financial consultations to identify their unique needs. You will collaborate closely with cross-functional teams to structure deals that align with JP Morgan Chase's risk standards and regulatory framework, while proactively seeking ways to expand relationships through cross-selling initiatives. Success in this position requires a blend of analytical prowess and relationship-building acumen, as you analyze financial data, prepare credit recommendations, and ensure seamless execution of banking solutions. You will also engage in local community outreach to build JP Morgan Chase's brand as the go-to partner for small business financing in Fort Wayne. We value professionals who thrive in a fast-paced environment and are passionate about empowering entrepreneurs. This role not only offers competitive compensation and robust benefits but also avenues for career progression within our global organization. If you have a proven track record in financial services and a dedication to client-centric service, join us to make a meaningful impact on small businesses that fuel America's economy.

Key Responsibilities

• Manage a portfolio of small business clients in the Fort Wayne area, providing tailored financial solutions to support their growth
• Prospect and acquire new small business relationships through networking, referrals, and targeted outreach
• Conduct financial needs assessments and recommend appropriate JP Morgan Chase products such as business checking, loans, and merchant services
• Monitor client accounts for performance, identify cross-sell opportunities, and mitigate risks to ensure portfolio health
• Collaborate with internal teams, including credit analysts and product specialists, to deliver seamless client experiences
• Develop and maintain strong community ties to enhance JP Morgan Chase's presence in local small business ecosystems
• Prepare and present credit proposals and business plans to senior management for approval
• Ensure compliance with all regulatory requirements and JP Morgan Chase policies in client interactions
• Track key performance metrics, such as revenue growth and client retention, to meet team objectives

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 3 years of experience in commercial banking, relationship management, or small business lending
• Proven track record in sales and portfolio management within the financial services industry
• Strong understanding of small business financial products, including loans, lines of credit, and treasury services
• Excellent communication and interpersonal skills to build and maintain client relationships
• Ability to analyze financial statements and credit risks for small business clients
• Valid driver's license and willingness to travel within the Fort Wayne area

Preferred Qualifications

• MBA or advanced degree in Finance
• Experience working with diverse small business sectors in the Midwest region
• Certification in commercial lending or credit analysis (e.g., CCE or similar)
• Bilingual proficiency in English and Spanish to serve a broader client base
• Prior experience at a major financial institution like JP Morgan Chase

Required Skills

• Financial analysis and credit underwriting
• Sales and negotiation techniques
• Customer relationship management (CRM) software proficiency
• Knowledge of banking regulations (e.g., BSA, AML)
• Portfolio management and risk assessment
• Active listening and empathy in client interactions
• Problem-solving and decision-making under pressure
• Proficiency in Microsoft Office Suite (Excel, PowerPoint)
• Networking and business development
• Time management and organizational skills
• Adaptability to dynamic market conditions
• Data-driven insights and reporting
• Team collaboration and leadership
• Ethical judgment in financial advising

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Professional development programs and tuition reimbursement for career advancement
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and mental health support
• Parental leave and family-friendly benefits
• Access to JP Morgan Chase's global mobility opportunities

JP Morgan Chase is an equal opportunity employer.