Business Relationship Manager I- Officer

Location: Paoli, PA, United States

Job Family: Relationship Manager

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a commitment to innovation and client success. As a Business Relationship Manager I - Officer in our Paoli, PA location, you will play a pivotal role in supporting over 3 million small businesses nationwide by delivering customized financial solutions. This position within our Commercial Banking division involves building lasting partnerships with business owners, helping them navigate economic challenges and seize growth opportunities through our world-class banking products and advisory services. You will contribute to JP Morgan Chase's mission of powering the progress of individuals and communities, leveraging our cutting-edge technology and extensive resources to drive client outcomes in the dynamic financial services landscape. In this officer-level role, your primary focus will be on managing a portfolio of small to mid-sized business clients in the Paoli area, identifying their unique financial needs, and recommending solutions such as working capital loans, cash management tools, and payment processing services. You will engage in proactive outreach, conduct in-depth financial consultations, and collaborate with cross-functional teams to ensure seamless execution of client strategies. Success in this position requires a deep understanding of small business dynamics, including cash flow management and expansion financing, while adhering to stringent regulatory standards that define the banking industry. By fostering trust and delivering value, you will help clients thrive and contribute to JP Morgan Chase's reputation as a trusted partner in financial services. We seek a driven professional passionate about empowering small businesses, with the agility to adapt to evolving market conditions and client demands. This role offers substantial opportunities for career growth within JP Morgan Chase's global network, including exposure to advanced analytics tools and leadership development programs. Join us in Paoli, PA, to be part of a team that combines innovation with integrity, making a tangible impact on the American economy one relationship at a time.

Key Responsibilities

• Build and maintain strong relationships with small business clients, providing tailored financial solutions to support their growth
• Identify and pursue new business opportunities within the assigned territory in Paoli, PA, and surrounding areas
• Conduct comprehensive financial needs assessments and recommend appropriate JP Morgan Chase products such as loans, lines of credit, and treasury services
• Manage a portfolio of client accounts, ensuring high satisfaction and retention through proactive outreach and problem resolution
• Collaborate with internal teams, including credit analysts and product specialists, to deliver seamless banking experiences
• Monitor market trends and regulatory changes to advise clients on risk management and compliance
• Prepare and present business reviews, loan proposals, and financial analyses to clients and senior management
• Drive revenue growth by cross-selling additional JP Morgan Chase services like merchant services and investment solutions
• Ensure adherence to all banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Participate in community events and networking to enhance JP Morgan Chase's presence in the local small business community

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 3 years of experience in commercial banking, relationship management, or small business lending
• Proven track record in sales and portfolio management within the financial services sector
• Strong understanding of credit analysis, risk assessment, and regulatory compliance in banking
• Excellent communication and interpersonal skills for building client relationships
• Ability to work independently and collaborate in a team environment
• Valid driver's license and willingness to travel within the assigned territory

Preferred Qualifications

• MBA or advanced degree in Finance
• Experience with JP Morgan Chase products and services
• Bilingual proficiency, particularly in Spanish for diverse client bases
• Certification in commercial lending or relationship management (e.g., CCRM)
• Prior experience in the small business segment of the financial services industry

Required Skills

• Commercial banking knowledge
• Client relationship management
• Sales and negotiation techniques
• Credit analysis and underwriting
• Financial product expertise
• Risk assessment and management
• Regulatory compliance awareness
• Data analysis and reporting
• Communication and presentation skills
• Problem-solving and decision-making
• Time management and organization
• Team collaboration
• Customer service orientation
• Market research and trend analysis
• CRM software proficiency (e.g., Salesforce)

Benefits

• Competitive base salary with performance-based incentives and bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off, including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan Chase's learning programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• Flexible work arrangements and wellness programs including gym memberships
• Access to global mobility programs and career advancement paths within the firm

JP Morgan Chase is an equal opportunity employer.