Business Relationship Manager I - Officer

Location: Victorville, CA, United States

Job Family: Relationship Manager

About the Role

At JPMorgan Chase, we are a leading global financial services firm with a commitment to innovation and client success. As a Business Relationship Manager I - Officer in our Commercial Banking division, you will play a pivotal role in serving over 3 million small businesses nationwide. Based in Victorville, CA, this position offers the opportunity to join a dynamic team that delivers customized financial solutions, from business loans and cash management to payment processing, helping local entrepreneurs thrive in the competitive Inland Empire market. Our culture emphasizes collaboration, integrity, and excellence, backed by the resources of one of the world's most respected banks. In this officer-level role, you will focus on building lasting relationships with small business owners, understanding their unique challenges, and providing strategic advice to optimize their financial operations. Responsibilities include prospecting new clients through community engagement, conducting thorough financial needs assessments, and partnering with JPMorgan Chase's extensive product suite to craft bespoke solutions. You will also manage a portfolio of accounts, monitor performance, and ensure seamless execution of services while adhering to the highest standards of compliance and risk management. This position demands a proactive approach to sales and a deep passion for empowering small businesses to achieve sustainable growth. We seek candidates who are results-driven, with a solid foundation in financial services and a knack for fostering trust-based partnerships. Victorville's vibrant small business community, including retail, healthcare, and logistics sectors, presents exciting opportunities to make a tangible impact. Joining JPMorgan Chase means access to cutting-edge tools, ongoing training, and a supportive environment that values diversity and professional advancement. If you are ready to contribute to our mission of driving economic progress, apply today and become part of a team that's redefining banking for small businesses.

Key Responsibilities

• Build and maintain relationships with small business clients in the Victorville, CA area, providing tailored financial solutions to support their growth
• Prospect and acquire new small business customers through networking, referrals, and community involvement
• Assess client financial needs by conducting in-depth consultations and recommending appropriate JPMorgan Chase products such as business checking, loans, and merchant services
• Collaborate with internal teams, including credit analysts and product specialists, to structure financing solutions
• Monitor client portfolios to ensure ongoing satisfaction and identify opportunities for cross-selling additional services
• Conduct financial analysis and prepare credit proposals for small business lending decisions
• Represent JPMorgan Chase at local business events and chambers of commerce to enhance brand visibility
• Ensure compliance with all regulatory requirements and internal policies in client interactions
• Track and report on sales performance metrics to meet quarterly and annual targets
• Provide exceptional customer service to resolve issues and foster long-term partnerships

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 2-3 years of experience in commercial banking, relationship management, or small business lending
• Proven track record in sales and client relationship building within the financial services industry
• Strong understanding of small business financial products, including loans, lines of credit, and treasury services
• Ability to analyze financial statements and credit risks for small business clients
• Valid driver's license and willingness to travel within the Victorville, CA territory
• Series 6 and 63 licenses or willingness to obtain them

Preferred Qualifications

• MBA or advanced degree in Finance
• Experience working with diverse small business owners in underserved markets
• Bilingual proficiency in Spanish, given the demographic in Victorville, CA
• Prior experience with JPMorgan Chase or a similar large financial institution
• Knowledge of local economic trends in the Inland Empire region

Required Skills

• Client relationship management
• Sales and negotiation
• Financial analysis and credit assessment
• Knowledge of banking regulations (e.g., BSA, AML)
• Proficiency in Microsoft Office Suite and CRM tools like Salesforce
• Communication (verbal and written)
• Problem-solving and decision-making
• Time management and organization
• Networking and business development
• Analytical thinking
• Customer service orientation
• Adaptability to diverse client needs
• Team collaboration
• Risk management
• Digital banking product knowledge

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Professional development programs and tuition reimbursement for further education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and mental health support
• Parental leave and family care benefits
• Flexible work arrangements and commuter assistance

JP Morgan Chase is an equal opportunity employer.