Business Relationship Manager I- Officer

Location: Wilmington, DE, United States

Job Family: Relationship Manager

About the Role

At JPMorgan Chase, we are a leading global financial services firm with a commitment to innovation and client success. As a Business Relationship Manager I - Officer in our Commercial Banking division, you will play a pivotal role in supporting over 3 million small businesses across the United States. Based in Wilmington, DE, you will join a dynamic team dedicated to delivering customized financial solutions that empower entrepreneurs to thrive in a competitive landscape. This officer-level position offers the opportunity to leverage your expertise in relationship management to drive business growth while contributing to one of the world's most admired banks. Your primary focus will be building and nurturing long-term partnerships with small business owners, understanding their unique challenges, and recommending tailored products such as working capital loans, cash management services, and payment solutions. You will conduct in-depth financial reviews, assess creditworthiness, and collaborate with cross-functional teams to ensure seamless service delivery. By staying ahead of industry trends and regulatory requirements, you will provide strategic advice that helps clients navigate economic shifts and scale their operations effectively. In this role, you will contribute to JPMorgan Chase's mission of fostering economic inclusion by expanding access to innovative banking tools for underserved small businesses. Success will be measured by your ability to grow your portfolio, achieve revenue targets, and enhance client satisfaction. With access to cutting-edge resources and a supportive culture, this position is ideal for a motivated professional passionate about financial services and small business success.

Key Responsibilities

• Manage a portfolio of small business clients, providing tailored financial solutions to support their growth and operational needs
• Develop and maintain strong relationships with over 3 million small businesses nationwide, focusing on the Wilmington, DE market
• Identify opportunities to cross-sell JPMorgan Chase products such as business banking, merchant services, and investment solutions
• Conduct financial analysis and credit assessments to recommend appropriate lending and advisory services
• Collaborate with internal teams including credit, product specialists, and risk management to deliver comprehensive client support
• Drive revenue growth by achieving sales targets for deposits, loans, and fee-based services
• Monitor client performance and provide proactive advice on market trends, regulatory changes, and financial strategies
• Participate in community outreach and networking events to expand JPMorgan Chase's small business client base
• Ensure compliance with all banking regulations and internal policies in all client interactions
• Prepare reports on portfolio performance and contribute to team goals for innovation in small business banking

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 3 years of experience in commercial banking, relationship management, or small business lending
• Proven track record in managing client portfolios and driving revenue growth in financial services
• Strong understanding of small business financial products including loans, credit lines, and treasury services
• Excellent communication and negotiation skills with the ability to build long-term client relationships
• Proficiency in financial analysis tools and credit risk assessment
• Ability to travel locally as needed to meet with clients in the Wilmington, DE area

Preferred Qualifications

• MBA or advanced degree in Finance
• Experience working with small businesses in the financial services sector at a major bank
• Certification in commercial lending or relationship management (e.g., CCRM)
• Bilingual skills, particularly Spanish, to serve diverse small business clients
• Prior experience with JPMorgan Chase systems and processes

Required Skills

• Financial analysis and modeling
• Credit risk assessment
• Client relationship management
• Sales and negotiation
• Knowledge of banking regulations (e.g., BSA, AML)
• Proficiency in Microsoft Office Suite and CRM tools
• Data analysis using Excel or similar software
• Strategic planning and problem-solving
• Communication (verbal and written)
• Time management and prioritization
• Team collaboration
• Customer service orientation
• Adaptability to market changes
• Attention to detail
• Ethical decision-making in financial contexts

Benefits

• Competitive base salary with performance-based annual incentives
• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for advanced education
• Employee stock purchase plan and access to financial wellness resources
• On-site fitness centers and wellness programs at select locations
• Flexible work arrangements and hybrid options for eligible roles

JP Morgan Chase is an equal opportunity employer.