Business Relationship Manager I

Location: South Bend, IN, United States

Job Family: Relationship Manager

About the Role

At JPMorgan Chase, we are at the forefront of financial innovation, serving over 3 million small businesses across the United States with cutting-edge solutions that empower growth and success. As a Business Relationship Manager I in our South Bend, IN office, you will play a pivotal role in this mission by fostering meaningful partnerships with local entrepreneurs and business owners. This position within our Commercial Banking division offers the opportunity to leverage JPMorgan Chase's global resources and expertise to deliver personalized banking services, from deposit accounts and lending to payment processing and advisory support, all while contributing to the economic vitality of the South Bend community. In this dynamic role, you will proactively identify and engage with small business clients, conducting in-depth financial assessments to recommend optimal solutions tailored to their unique needs. You will manage a portfolio of relationships, driving revenue through cross-selling opportunities and ensuring high levels of client satisfaction. Collaboration with internal partners, such as credit teams and product experts, will be essential to structure deals that align with risk standards and regulatory guidelines. Your efforts will directly support JPMorgan Chase's commitment to inclusive growth, helping diverse businesses thrive in a competitive landscape. We seek passionate professionals who thrive in a fast-paced environment and are dedicated to excellence in client service. Joining JPMorgan Chase means access to world-class training, career advancement paths, and a supportive culture that values innovation and integrity. If you are ready to make a tangible impact on small businesses while advancing your career at one of the world's leading financial institutions, apply today to become part of our transformative team in South Bend.

Key Responsibilities

• Prospect, acquire, and manage a portfolio of small business clients in the South Bend, IN area, delivering tailored financial solutions
• Conduct needs assessments and recommend appropriate JPMorgan Chase products such as business checking, loans, merchant services, and cash management
• Build and nurture long-term relationships with business owners to drive revenue growth and client retention
• Analyze client financial data to assess creditworthiness and structure financing solutions compliant with bank policies
• Collaborate with internal teams, including credit analysts and product specialists, to deliver seamless client experiences
• Participate in local networking events, community outreach, and business development activities to expand market presence
• Monitor portfolio performance, identify cross-sell opportunities, and mitigate risks through proactive client engagement
• Ensure all activities adhere to regulatory requirements, including BSA/AML and fair lending practices
• Utilize CRM tools and digital platforms to track client interactions and report on business development metrics
• Provide exceptional customer service to support over 3 million small businesses nationwide with innovative banking solutions

Required Qualifications

• Bachelor's degree in Business, Finance, Economics, or a related field
• Minimum of 2 years of experience in financial services, commercial banking, or small business lending
• Proven track record in building and maintaining client relationships in a sales or advisory capacity
• Strong understanding of small business financial products, including loans, credit lines, and treasury services
• Ability to analyze financial statements and credit risk for small business clients
• Valid driver's license and willingness to travel within the South Bend, IN market
• Series 6 and 63 licenses or willingness to obtain within 90 days of hire

Preferred Qualifications

• MBA or advanced degree in Finance
• 3+ years of experience in relationship management at a major financial institution
• Familiarity with JPMorgan Chase's commercial banking products and digital platforms
• Bilingual skills, particularly Spanish, to serve diverse small business communities
• Experience in community banking or local economic development initiatives

Required Skills

• Relationship building and client management
• Financial analysis and credit underwriting
• Sales and business development
• Knowledge of banking regulations and compliance
• Proficiency in Microsoft Office Suite and CRM software
• Strong communication, both verbal and written
• Problem-solving and decision-making
• Time management and organizational skills
• Analytical thinking for financial data interpretation
• Customer service orientation
• Negotiation and consultative selling
• Digital banking tools and fintech awareness
• Team collaboration and cross-functional partnership
• Adaptability to market changes
• Ethical judgment in financial advising

Benefits

• Competitive base salary plus uncapped performance-based incentives
• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company match up to 5%
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities through JPMorgan Chase's learning programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and hybrid options where applicable

JP Morgan Chase is an equal opportunity employer.