Business Support Associate

Location: Ciudad Autónoma de Buenos Aires, Argentina

Job Family: Lending Services

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong presence in Latin America, including our dynamic hub in Ciudad Autónoma de Buenos Aires. As a Business Support Associate in our Lending Services category, you will play a vital role in supporting the operational backbone of our lending operations. This position involves ensuring seamless processes that drive efficiency, accuracy, and compliance in loan origination, servicing, and portfolio management. You will contribute to a business group focused on delivering exceptional client experiences while upholding the highest standards of risk management and regulatory adherence in the competitive financial services landscape. Your day-to-day responsibilities will center on fostering operational consistency by monitoring workflows, analyzing performance data, and identifying opportunities for improvement. You will support change management initiatives, such as the rollout of new digital lending platforms or process optimizations, by collaborating with teams across the organization. In this role, you will track key metrics like processing times and error rates, prepare insightful reports for leadership, and help mitigate risks to ensure our lending services remain robust and client-centric. Working in our Buenos Aires office, you will engage with a diverse, international team, leveraging JP Morgan Chase's global resources to drive innovation in financial services. We seek candidates who are passionate about the financial industry and eager to grow within a prestigious institution like JP Morgan Chase. This role offers exposure to cutting-edge lending technologies and the chance to impact high-stakes operations. If you thrive in a collaborative environment and have a keen eye for detail, join us to advance your career while contributing to the success of one of the world's most admired financial organizations.

Key Responsibilities

• Assist in maintaining operational consistency across lending services by monitoring processes and ensuring adherence to JP Morgan Chase standards
• Track and report on key performance metrics, including turnaround times, error rates, and client satisfaction in lending operations
• Support change management initiatives by coordinating training sessions, updating procedures, and facilitating team adoption of new systems
• Collaborate with cross-functional teams to resolve operational issues and improve efficiency in loan processing and servicing
• Conduct data analysis to identify trends and recommend enhancements to business processes within the lending group
• Ensure compliance with regulatory requirements and internal policies in all operational activities
• Prepare and distribute regular reports on operational performance to senior management
• Liaise with internal stakeholders to support the implementation of new lending products or technology upgrades
• Monitor and mitigate risks associated with operational workflows in the Buenos Aires lending services hub

Required Qualifications

• Bachelor's degree in Business Administration, Finance, Economics, or a related field
• At least 2-3 years of experience in operational support, financial services, or lending operations
• Proficiency in Microsoft Office Suite, including advanced Excel for data analysis and reporting
• Strong understanding of financial regulations and compliance standards in the lending sector
• Experience with change management processes in a corporate environment
• Fluency in English and Spanish, both written and verbal
• Ability to work in a fast-paced, high-volume operational setting

Preferred Qualifications

• Prior experience at a global financial institution like JP Morgan Chase
• Knowledge of lending products and services in commercial or consumer banking
• Certification in project management (e.g., PMP) or operational excellence (e.g., Lean Six Sigma)
• Familiarity with data analytics tools such as Tableau or SQL
• Experience supporting performance metrics and KPI tracking in financial operations

Required Skills

• Analytical thinking and problem-solving
• Attention to detail in data handling and reporting
• Effective communication, both verbal and written
• Time management and prioritization in a deadline-driven environment
• Proficiency in Excel for financial modeling and metrics tracking
• Knowledge of lending operations and financial products
• Adaptability to change management and process improvements
• Team collaboration and stakeholder management
• Basic understanding of regulatory compliance in finance
• Data visualization and reporting skills
• Project coordination and execution
• Customer service orientation in operational support
• Risk assessment and mitigation
• Multilingual capabilities (English/Spanish)
• Familiarity with financial software systems

Benefits

• Competitive base salary and performance-based bonuses aligned with JP Morgan Chase's compensation philosophy
• Comprehensive health, dental, and vision insurance coverage for employees and eligible dependents
• Retirement savings plan with generous company matching contributions
• Paid time off, including vacation, sick leave, and parental leave policies
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee wellness programs, including gym memberships and mental health support
• Flexible work arrangements, including hybrid options in the Buenos Aires office
• Global mobility support for career advancement within JP Morgan Chase's international network

JP Morgan Chase is an equal opportunity employer.