Business Support Management

Location: Plano, TX, United States

Job Family: Business Support Management

About the Role

At JPMorgan Chase & Co., one of the world's leading global financial services firms, the Business Support Management role in Plano, TX, is pivotal in supporting our commitment to operational excellence and client-centric innovation. As a key member of the Business Support Management team, you will provide essential business administration and control support, partnering closely with senior management to streamline processes, mitigate risks, and drive efficiency across our diverse financial services operations, including consumer banking, investment banking, and asset management. This position offers the opportunity to contribute to high-impact initiatives in a dynamic environment where precision and strategic insight are paramount. Your day-to-day responsibilities will involve developing robust control frameworks to ensure adherence to JPMorgan's stringent regulatory standards and internal policies, while analyzing performance metrics to inform decision-making. You will collaborate with cross-functional teams to identify operational bottlenecks, implement process enhancements, and support executive-level reporting that influences business strategy. In this role, you will handle confidential data with the utmost integrity, coordinate resource allocation for key projects, and foster a culture of continuous improvement within the organization. JPMorgan Chase values professionals who bring a blend of analytical prowess and interpersonal skills to the table, and this position is ideal for those passionate about the financial services industry. Located in our state-of-the-art Plano facility, you will benefit from a supportive culture that emphasizes work-life balance, professional growth, and inclusive practices. Join us to play a vital role in powering the progress of our clients and communities worldwide.

Key Responsibilities

• Provide administrative and operational support to senior management in the Business Support Management team
• Develop and maintain business control frameworks to ensure compliance with JPMorgan Chase policies and regulatory requirements
• Partner with cross-functional teams to identify and mitigate operational risks in financial services processes
• Analyze business performance data and prepare reports for executive review
• Coordinate project initiatives aimed at driving operational excellence and efficiency
• Manage documentation, records, and workflows to support daily business operations
• Facilitate communication between senior leaders and support staff to align on strategic goals
• Monitor key performance indicators (KPIs) and recommend process improvements
• Assist in budgeting and resource allocation for business support functions
• Ensure adherence to JPMorgan's risk management standards in all support activities

Required Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field
• Minimum of 5 years of experience in business support, operations, or administrative roles within the financial services industry
• Proven track record of partnering with senior management to implement operational improvements
• Strong understanding of regulatory compliance and risk management in banking
• Experience with data analysis and reporting tools in a financial environment
• Excellent organizational and project management skills
• Ability to handle confidential information with discretion

Preferred Qualifications

• Advanced degree (MBA) or certification in project management (PMP)
• Prior experience at a major financial institution like JP Morgan Chase
• Knowledge of JPMorgan's internal systems and processes
• Experience in supporting treasury or investment banking operations
• Fluency in additional languages relevant to global financial markets

Required Skills

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
• Data analysis using tools like Tableau or SQL
• Strong project management and organizational abilities
• Excellent verbal and written communication skills
• Risk assessment and compliance knowledge in finance
• Problem-solving and critical thinking
• Attention to detail and accuracy in reporting
• Ability to collaborate in team environments
• Time management and prioritization under pressure
• Understanding of financial regulations (e.g., Dodd-Frank, Basel III)
• Adaptability to changing business priorities
• Discretion with sensitive financial data
• Stakeholder management and relationship building
• Basic knowledge of JPMorgan's proprietary systems

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for further education
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at JPMorgan Chase facilities
• Flexible work arrangements, including hybrid options in Plano, TX

JP Morgan Chase is an equal opportunity employer.