Business Support Manager

Location: Ciudad Autónoma de Buenos Aires, Argentina

Job Family: Specialty Operations

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong presence in Latin America, including our operations hub in Ciudad Autónoma de Buenos Aires, Argentina. As a Business Support Manager in our Specialty Operations category, you will play a pivotal role in maintaining the high standards of operational excellence that define our institution. This position involves overseeing the consistency of daily operations, tracking key performance metrics, and driving change management initiatives to support our diverse portfolio of financial products and services. You will work closely with teams handling everything from transaction processing to regulatory reporting, ensuring seamless integration with our global network while adhering to both local Argentine financial regulations and JP Morgan Chase's rigorous internal controls. In this role, you will lead efforts to monitor and enhance operational performance, utilizing data-driven insights to identify inefficiencies and implement sustainable improvements. Change management will be a core focus, where you will guide teams through transitions such as technology upgrades, process reengineering, and compliance updates, all while minimizing disruptions to our clients' experiences. Collaboration is key; you will partner with business leaders, risk management experts, and technology teams to align operations with broader strategic goals, contributing to JP Morgan Chase's commitment to innovation and client-centric solutions in the financial services industry. We seek a proactive leader who thrives in a dynamic environment and is passionate about operational excellence. This position offers the opportunity to grow within one of the world's most admired financial institutions, with exposure to cutting-edge tools and methodologies that shape the future of banking. Join us in Buenos Aires to help drive the operational backbone that powers JP Morgan Chase's success in emerging markets.

Key Responsibilities

• Oversee daily operational processes to ensure consistency and efficiency across specialty operations teams in Buenos Aires
• Monitor and analyze performance metrics, identifying areas for improvement and implementing corrective actions
• Lead change management initiatives, including the rollout of new systems, policies, and procedures in alignment with JP Morgan Chase's global standards
• Collaborate with cross-functional teams to support business objectives and mitigate operational risks
• Develop and maintain reporting dashboards for key performance indicators (KPIs) relevant to financial services operations
• Ensure compliance with local Argentine regulations and JP Morgan Chase's internal governance frameworks
• Facilitate training and development programs for team members to enhance operational capabilities
• Manage stakeholder communications, providing updates on operational status and initiative progress
• Identify and resolve operational bottlenecks to optimize workflow in a high-volume financial environment
• Contribute to strategic planning by providing insights on operational trends and potential enhancements

Required Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field
• Minimum of 5 years of experience in operational management or business support within the financial services industry
• Proven track record in overseeing performance metrics and operational consistency in a banking environment
• Experience with change management initiatives, including process improvements and regulatory compliance
• Strong understanding of financial operations and risk management principles
• Fluency in English and Spanish, with excellent communication skills
• Ability to work in a fast-paced, global team environment at JP Morgan Chase

Preferred Qualifications

• Advanced degree (MBA) or certification in project management (PMP)
• Prior experience in specialty operations or back-office functions at a major financial institution
• Knowledge of Argentine financial regulations and international banking standards
• Experience with data analytics tools for performance tracking
• Demonstrated leadership in cross-functional teams within JP Morgan Chase or similar firms

Required Skills

• Operational management and process optimization
• Performance metrics analysis and reporting
• Change management and project leadership
• Financial services knowledge, including banking regulations
• Risk assessment and compliance monitoring
• Data analytics and visualization tools (e.g., Excel, Tableau)
• Stakeholder communication and relationship building
• Problem-solving and critical thinking
• Team leadership and motivation
• Strategic planning and initiative execution
• Bilingual proficiency in English and Spanish
• Adaptability to dynamic financial environments
• Attention to detail in high-stakes operations
• Cross-functional collaboration skills
• Time management and prioritization in fast-paced settings

Benefits

• Competitive base salary and performance-based bonuses aligned with JP Morgan Chase's compensation structure
• Comprehensive health, dental, and vision insurance coverage for employees and dependents
• Retirement savings plan with company matching contributions
• Paid time off, including vacation, sick leave, and parental leave policies
• Professional development opportunities through JP Morgan Chase's internal training programs and tuition reimbursement
• Employee wellness programs, including gym memberships and mental health support
• Flexible work arrangements, including hybrid options in Buenos Aires
• Global mobility support for career advancement within JP Morgan Chase's international network

JP Morgan Chase is an equal opportunity employer.