Business UAT Analyst I - Campaign Testing - BILINGUAL SPANISH REQUIRED

Location: Wilmington, DE, United States

Job Family: Quality Assurance

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to fostering innovation and excellence in every aspect of our operations. As a Business UAT Analyst I - Campaign Testing, you will join the dynamic team responsible for ensuring the quality and reliability of Chase Card marketing campaigns. This role is pivotal in validating campaigns that reach millions of customers, driving customer satisfaction and business growth. Based in Wilmington, DE, you will contribute to a culture of precision and compliance, leveraging your bilingual skills to test campaigns tailored for diverse Spanish-speaking audiences. Your work will directly impact the success of our consumer banking initiatives, ensuring seamless execution while adhering to stringent regulatory standards in the financial industry. In this position, you will develop and execute detailed test plans for marketing campaigns, from initial setup to post-launch validation. Collaborating with marketing strategists, product managers, and compliance experts, you will simulate real-world scenarios to identify potential issues, such as messaging inaccuracies or data integration errors. Your bilingual expertise will be essential for reviewing Spanish-language materials, ensuring cultural relevance and accuracy. By documenting findings and recommending improvements, you will help mitigate risks and enhance campaign performance, ultimately supporting JP Morgan Chase's mission to deliver exceptional value to our clients. We seek a proactive professional passionate about quality assurance in a fast-paced financial environment. This role offers the opportunity to grow within a world-class organization, where your contributions to campaign excellence can shape customer experiences across the globe. Join us to innovate in UAT practices and be part of a team that sets the standard for reliability in Chase's marketing efforts.

Key Responsibilities

• Conduct comprehensive User Acceptance Testing (UAT) for Chase Card marketing campaigns to ensure accuracy, compliance, and customer impact
• Collaborate with cross-functional teams including marketing, product, and compliance to validate campaign requirements and execution
• Develop and execute test plans, scripts, and scenarios in both English and Spanish to support bilingual campaign testing
• Identify, document, and track defects or issues in campaign deployments, ensuring timely resolution
• Analyze campaign data and performance metrics to verify alignment with business objectives and regulatory standards
• Facilitate stakeholder reviews and provide detailed testing reports to drive campaign improvements
• Support innovation in testing processes by incorporating automation tools where applicable
• Ensure adherence to JP Morgan Chase's risk management and data privacy policies in all testing activities
• Participate in post-campaign analysis to recommend enhancements for future marketing initiatives

Required Qualifications

• Bachelor's degree in Business, Finance, Information Technology, or a related field
• 2+ years of experience in User Acceptance Testing (UAT) or quality assurance within the financial services industry
• Proficiency in bilingual communication, with fluency in both English and Spanish required for campaign testing involving diverse customer segments
• Strong understanding of marketing campaign processes, particularly in credit card services and regulatory compliance
• Experience with testing tools and methodologies in a banking environment
• Ability to analyze data and identify discrepancies in campaign performance metrics

Preferred Qualifications

• Experience with JP Morgan Chase systems or similar financial platforms like CRM tools for campaign management
• Knowledge of Agile/Scrum methodologies in testing cycles
• Certification in UAT or quality assurance (e.g., ISTQB)
• Prior work in credit card marketing or consumer banking campaigns

Required Skills

• User Acceptance Testing (UAT) methodologies
• Bilingual proficiency in English and Spanish
• Marketing campaign analysis
• Defect tracking and reporting
• Data analysis and metrics evaluation
• Regulatory compliance knowledge in financial services
• Collaboration and stakeholder communication
• Attention to detail and problem-solving
• Agile testing practices
• CRM software familiarity (e.g., Salesforce)
• Risk assessment in banking environments
• Scripting and test case development
• Time management in fast-paced settings
• Adaptability to changing campaign requirements
• Proficiency in Microsoft Office Suite and testing tools like Jira

Benefits

• Comprehensive health care benefits including medical, dental, and vision coverage
• Retirement savings plan with company matching contributions
• Generous paid time off and flexible work arrangements
• Professional development opportunities and tuition reimbursement
• Employee stock purchase plan and performance-based bonuses
• Wellness programs and mental health support services
• Parental leave and family care benefits

JP Morgan Chase is an equal opportunity employer.