C360 Coverage Product Manager

Location: Jersey City, NJ, United States

Job Family: Product Management

About the Role

At JP Morgan Chase, we are at the forefront of redefining the client experience in the financial services industry through innovative technology and data-driven solutions. As a C360 Coverage Product Manager in our Jersey City, NJ office, you will play a pivotal role in leading the evolution of our Customer 360 platform, a comprehensive system designed to provide holistic views of client interactions across our asset and wealth management, consumer banking, and commercial banking lines of business. This position demands a leader with a passion for understanding customer needs, leveraging advanced product development expertise, and applying data analytics to create seamless, personalized financial experiences that drive loyalty and growth for one of the world's largest financial institutions. In this dynamic role, you will spearhead initiatives to enhance the C360 platform by integrating diverse data sources, including transaction histories, market insights, and behavioral patterns, to deliver actionable intelligence to our coverage teams. You will collaborate closely with engineers, data scientists, designers, and front-office stakeholders to ideate, prototype, and deploy features that address complex challenges in client coverage, such as real-time personalization and predictive analytics for investment advisory services. Your ability to navigate the regulatory landscape of financial services will be crucial in ensuring that all product enhancements comply with stringent standards like those set by the SEC and FINRA, while mitigating risks associated with data privacy and security. Success in this position requires not only technical acumen but also a strategic mindset to align product strategies with JP Morgan Chase's overarching goals of innovation and client-centricity. You will measure impact through KPIs such as improved client satisfaction scores, increased cross-sell opportunities, and faster resolution times for coverage queries. By joining our team, you will contribute to a culture of excellence and continuous improvement, working in a collaborative environment that values diverse perspectives and fosters professional growth. If you are ready to lead transformative projects that shape the future of financial client experiences, apply today to be part of JP Morgan Chase's commitment to powering the progress of individuals and communities worldwide.

Key Responsibilities

• Lead the development and enhancement of the C360 platform to deliver personalized customer experiences across JP Morgan Chase's wealth management and retail banking divisions
• Collaborate with cross-functional teams including engineering, design, data science, and compliance to define product roadmaps and prioritize features
• Conduct in-depth customer research and analyze usage data to identify pain points and opportunities for innovation in financial services products
• Utilize advanced data analytics to segment customers and drive targeted product recommendations, ensuring compliance with financial regulations
• Manage the end-to-end product lifecycle, from ideation and prototyping to launch and iteration, using agile practices
• Partner with stakeholders to align C360 initiatives with broader JP Morgan Chase business goals, such as improving client retention and revenue growth
• Monitor key performance metrics (KPIs) like customer engagement, adoption rates, and satisfaction scores to measure product success
• Stay abreast of industry trends in fintech, data privacy, and customer experience to inform strategic product decisions
• Facilitate workshops and presentations to communicate product vision and gather feedback from internal and external stakeholders
• Ensure all product features adhere to JP Morgan Chase's risk management and ethical standards in handling sensitive financial data

Required Qualifications

• Bachelor's degree in Business, Finance, Computer Science, or a related field
• Minimum of 5 years of experience in product management, preferably in financial services or fintech
• Proven track record in developing and launching customer-facing products in a large-scale enterprise environment
• Strong understanding of data analytics tools and methodologies, including SQL, Python, or similar
• Experience with agile methodologies and cross-functional team collaboration
• Knowledge of regulatory requirements in the financial industry, such as GDPR, CCPA, or SEC guidelines
• Demonstrated ability to analyze customer needs and translate them into actionable product strategies

Preferred Qualifications

• Advanced degree (MBA or Master's) in a relevant field
• Experience working at a major financial institution like JP Morgan Chase
• Familiarity with customer 360-degree platforms or CRM systems such as Salesforce or Adobe Experience Cloud
• Prior exposure to AI/ML applications in customer data personalization
• Certifications in product management (e.g., PMP, Certified Scrum Product Owner)

Required Skills

• Product roadmap development
• Customer journey mapping
• Data analytics and visualization (e.g., Tableau, Power BI)
• SQL and database querying
• Agile and Scrum methodologies
• Stakeholder management and communication
• Financial services domain knowledge
• Regulatory compliance awareness
• Prototyping tools (e.g., Figma, Sketch)
• Python or R for data analysis
• Cross-functional team leadership
• Problem-solving and critical thinking
• User experience (UX) design principles
• A/B testing and experimentation
• Strategic planning and prioritization

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at Jersey City location
• Flexible work arrangements including hybrid options and remote work support

JP Morgan Chase is an equal opportunity employer.