Card Fraud Strategy - Rewards and Card ATO - Executive Director

Location: Wilmington, DE, United States

Job Family: Risk Analytics/Modeling

About the Role

At JPMorgan Chase, we are at the forefront of financial innovation, and our Consumer & Community Banking division is seeking an Executive Director to lead the Card Fraud Strategy for Rewards and Card Account Takeover (ATO). In this pivotal role based in Wilmington, DE, you will spearhead efforts to safeguard our cardholders' assets while driving strategic enhancements to our rewards ecosystem. As a key member of the Risk Analytics/Modeling team, you will promote a balance between robust security measures and seamless customer experiences, leveraging cutting-edge technologies to combat sophisticated fraud threats in the dynamic financial services landscape. Your leadership will involve developing and implementing advanced fraud detection strategies tailored to rewards programs and ATO vulnerabilities, utilizing data analytics, machine learning, and real-time monitoring to identify and mitigate risks proactively. You will collaborate with technology, product, and compliance teams to integrate fraud controls into new initiatives, ensuring adherence to stringent regulations like PCI-DSS and GLBA. By analyzing fraud patterns and performance metrics, you will provide actionable insights to senior executives, optimizing our defenses against evolving threats such as synthetic identities and digital scams, all while minimizing operational disruptions. This position offers the opportunity to innovate within one of the world's largest financial institutions, where your expertise will directly contribute to protecting millions of customers and upholding JPMorgan Chase's reputation for trust and reliability. You will mentor a high-performing team, foster a culture of continuous improvement, and drive measurable reductions in fraud losses, positioning our card services as a benchmark for industry excellence.

Key Responsibilities

• Develop and execute comprehensive fraud strategies for JP Morgan Chase's rewards programs and account takeover (ATO) prevention, ensuring alignment with business objectives and risk tolerance
• Lead a team of fraud analysts and strategists to innovate detection mechanisms, leveraging advanced analytics and AI to combat evolving threats in card transactions
• Collaborate with cross-functional teams including product, technology, and compliance to integrate fraud controls into new card products and digital banking features
• Monitor and analyze fraud trends, performance metrics, and regulatory changes to refine strategies and minimize financial losses
• Drive the implementation of cutting-edge technologies such as machine learning models and real-time monitoring systems for enhanced security
• Provide executive-level reporting and insights on fraud risks, mitigation effectiveness, and ROI of security investments to senior leadership
• Foster a culture of innovation and continuous improvement in fraud prevention practices across JP Morgan Chase's consumer banking division
• Ensure compliance with federal and state regulations while balancing customer experience and operational efficiency
• Mentor and develop talent within the fraud strategy team, promoting best practices in risk analytics and modeling

Required Qualifications

• Bachelor's degree in Finance, Computer Science, Data Science, or a related field; advanced degree (Master's or MBA) preferred
• 10+ years of experience in fraud prevention, risk management, or cybersecurity within the financial services industry
• Proven leadership experience in managing teams focused on card fraud strategy, account takeover prevention, or rewards program security
• Deep expertise in regulatory compliance including PCI-DSS, GLBA, and anti-money laundering (AML) standards
• Strong analytical skills with experience in data-driven decision making for fraud detection and mitigation
• Demonstrated ability to lead cross-functional initiatives in a large-scale financial institution
• Experience with fraud analytics tools and platforms in a banking environment

Preferred Qualifications

• Experience at a major financial institution like JP Morgan Chase or similar, with focus on credit card operations
• Certification in fraud examination (CFE) or risk management (CRISC)
• Background in developing machine learning models for fraud detection
• Prior work on rewards programs and loyalty fraud prevention strategies
• Knowledge of emerging threats like synthetic identity fraud and digital wallet security

Required Skills

• Expertise in fraud detection and prevention methodologies
• Proficiency in data analytics tools like SQL, Python, or R
• Knowledge of machine learning and AI applications in risk modeling
• Strong leadership and team management abilities
• Excellent communication and stakeholder engagement skills
• Deep understanding of financial regulations and compliance frameworks
• Experience with big data platforms such as Hadoop or Spark
• Analytical problem-solving in high-pressure environments
• Strategic thinking for innovation in security protocols
• Project management skills for cross-functional initiatives
• Familiarity with card payment systems and transaction processing
• Risk assessment and modeling techniques
• Adaptability to emerging cyber threats
• Customer-centric approach to balancing security and user experience
• Proficiency in reporting tools like Tableau or Power BI

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company match
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JPMorgan Chase's internal training programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at Wilmington facilities
• Flexible work arrangements and hybrid work options

JP Morgan Chase is an equal opportunity employer.