Claims, Disputes, Fraud Operations Team - Quant Analytics Manager

Location: Columbus, OH, United States

Job Family: Quant Analytics

About the Role

At JP Morgan Chase, we are at the forefront of redefining the future of financial services through innovation and client-centric solutions. As a Quant Analytics Manager in the Claims, Disputes, Fraud Operations (CDFO) Team, you will play a pivotal role in leading quantitative initiatives that safeguard our customers and optimize operational efficiency. Based in our Columbus, OH hub, this position involves spearheading the analytics agenda for the CDFO Product, where you'll leverage advanced data science to combat fraud, streamline disputes, and enhance claims processing in our global payments ecosystem. Collaborating closely with partners across Finance, Customer Experience, Design, Software Engineering, and Product Ownership, you'll drive actionable insights that support JP Morgan Chase's commitment to secure, seamless banking experiences for millions of clients worldwide. In this leadership role, you'll develop and deploy sophisticated models to predict and prevent fraudulent activities, analyze transaction data for anomaly detection, and provide quantitative support for regulatory reporting. Your work will directly impact the resilience of our card services and consumer banking divisions, ensuring compliance with stringent standards like those from the Federal Reserve and OCC. You'll manage a team of analysts, fostering a culture of innovation while integrating cutting-edge technologies such as machine learning and real-time analytics into our fraud operations framework. This is an opportunity to contribute to high-stakes projects that protect assets and build trust in one of the world's largest financial institutions. We value diverse perspectives and offer a dynamic environment where your expertise in quantitative finance can thrive. Join JP Morgan Chase to advance your career in a supportive setting that emphasizes work-life balance, professional growth, and meaningful contributions to the financial services industry. If you're passionate about using data to solve complex challenges in fraud prevention and operations, this role will position you at the intersection of technology, finance, and strategy.

Key Responsibilities

• Lead the analytics book of work for the Claims, Disputes, Fraud Operations (CDFO) Product, developing quantitative models to detect and mitigate fraud risks
• Collaborate with cross-functional teams including Finance, Customer Experience, Design, Software Engineering, and Product Ownership to drive data-informed decisions
• Design and implement advanced analytics solutions, including predictive modeling for dispute resolution and claims optimization
• Analyze large-scale financial datasets to identify patterns in fraud, disputes, and operational inefficiencies
• Partner with regulatory and compliance teams to ensure analytics align with industry standards and JP Morgan Chase policies
• Mentor junior analysts and manage a team of quantitative professionals to deliver high-impact projects
• Develop KPIs and reporting dashboards to monitor CDFO performance and support strategic initiatives
• Conduct A/B testing and experimentation to enhance fraud detection algorithms and customer experience
• Stay abreast of emerging trends in financial fraud and quantitative risk management to innovate within the team
• Contribute to the overall product roadmap by providing analytical insights on CDFO enhancements

Required Qualifications

• Bachelor's degree in Quantitative Finance, Statistics, Mathematics, Computer Science, or a related field; advanced degree (Master's or PhD) preferred
• 5+ years of experience in quantitative analytics, data modeling, or risk management within the financial services industry
• Proven track record in leading analytics projects related to fraud detection, claims processing, or disputes resolution
• Strong proficiency in statistical analysis and machine learning techniques applied to financial datasets
• Experience with regulatory compliance in areas such as AML, fraud prevention, and consumer protection laws
• Ability to manage cross-functional teams and collaborate with stakeholders in Finance, Product, and Engineering
• U.S. work authorization required; willingness to work in Columbus, OH

Preferred Qualifications

• Experience at a major financial institution like JP Morgan Chase or similar, focusing on payments or card services
• Certification in data analytics (e.g., CFA, FRM) or fraud examination (e.g., CFE)
• Background in agile methodologies and product development lifecycle in fintech environments
• Familiarity with big data technologies and cloud platforms used in banking operations
• Prior leadership role in analytics teams supporting customer-facing financial products

Required Skills

• Quantitative analysis and statistical modeling
• Machine learning and AI for fraud detection
• Data visualization tools (e.g., Tableau, Power BI)
• Programming in Python, R, or SQL
• Big data technologies (e.g., Hadoop, Spark)
• Financial risk assessment and regulatory knowledge
• Cross-functional collaboration and stakeholder management
• Leadership and team mentoring
• Problem-solving in high-pressure financial environments
• Agile project management methodologies
• Predictive analytics for disputes and claims
• Excel and advanced spreadsheet modeling
• Communication of complex data insights to non-technical audiences
• Attention to detail in compliance-driven analytics
• Adaptability to evolving fintech landscapes

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company match up to 6%
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and access to internal training programs
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at JP Morgan Chase facilities
• Flexible work arrangements, including hybrid options in Columbus, OH

JP Morgan Chase is an equal opportunity employer.