Client Data Manager II

Location: Bengaluru, Karnataka, India

Job Family: Client Data

About the Role

At JPMorgan Chase, we are a leading global financial services firm with operations spanning investment banking, consumer and community banking, commercial banking, and asset and wealth management. As a Client Data Manager II in our Bengaluru office, you will play a pivotal role in supporting our client-centric operations by ensuring the accuracy, security, and accessibility of client data. This position within the Client Data category involves collaborating with diverse teams to enhance client experiences through robust data management practices, directly contributing to our mission of delivering innovative financial solutions in the dynamic Indian market and beyond. Your primary focus will be on overseeing the end-to-end lifecycle of client data, from collection during onboarding to ongoing maintenance and analysis for personalized services. You will work closely with client service managers, compliance officers, and technology teams to implement data quality measures, resolve discrepancies, and ensure adherence to stringent regulatory requirements such as those from the Reserve Bank of India (RBI) and international standards. By leveraging advanced data tools and analytics, you will help drive insights that inform product offerings, mitigate risks in transactions, and foster stronger client relationships across retail, corporate, and investment banking segments. This role offers an exciting opportunity to grow within a world-class institution known for its commitment to innovation and employee development. In Bengaluru, a key hub for JPMorgan Chase's technology and operations in Asia, you will contribute to high-impact projects while benefiting from a supportive culture that values diversity, inclusion, and work-life balance. If you are passionate about financial data management and eager to make a tangible difference in client satisfaction, join us to advance your career at one of the most admired firms in the industry.

Key Responsibilities

• Manage and maintain accurate client data records, ensuring data integrity and compliance with JPMorgan Chase's global standards
• Collaborate with client service teams to resolve data discrepancies and enhance client onboarding processes
• Analyze client data trends to support product recommendations and improve service delivery in investment and retail banking
• Implement data quality controls and perform regular audits to mitigate risks in financial transactions
• Liaise with cross-functional teams, including compliance and IT, to integrate new data management tools
• Support regulatory reporting by extracting and validating client data for submissions to bodies like RBI and SEC
• Develop and maintain data documentation, including policies for client data privacy in the Indian market
• Monitor and respond to client data inquiries, ensuring timely resolution to uphold JPMorgan Chase's reputation for excellence
• Contribute to process improvements in client data handling to drive efficiency in Bengaluru operations
• Train junior team members on best practices for data management in a financial services context

Required Qualifications

• Bachelor's degree in Finance, Business Administration, Information Technology, or a related field
• Minimum of 5 years of experience in client data management, preferably within the financial services industry
• Proven track record in handling sensitive client data and ensuring compliance with regulatory standards such as GDPR and SEC requirements
• Strong understanding of data governance, quality assurance, and data lifecycle management in a banking environment
• Experience with SQL, data analytics tools, and CRM systems used in financial institutions
• Ability to work in a fast-paced, global team environment at a leading firm like JPMorgan Chase
• Certification in data management (e.g., CDMP) or relevant financial data handling is advantageous

Preferred Qualifications

• Advanced degree (Master's or MBA) in Finance or Data Analytics
• Experience with JPMorgan Chase's internal systems or similar enterprise platforms in investment banking
• Knowledge of anti-money laundering (AML) and know-your-customer (KYC) processes
• Prior role in client onboarding or relationship management within a top-tier bank
• Familiarity with cloud-based data solutions like AWS or Azure in financial contexts

Required Skills

• Proficiency in SQL and data querying for financial datasets
• Expertise in data governance and compliance frameworks
• Strong analytical skills for identifying data anomalies
• Knowledge of financial regulations (e.g., KYC, AML)
• Experience with CRM tools like Salesforce in banking
• Excellent communication and stakeholder management abilities
• Attention to detail and problem-solving in high-stakes environments
• Proficiency in Microsoft Excel and data visualization tools (e.g., Tableau)
• Understanding of Python or R for data manipulation
• Team collaboration and leadership in multicultural settings
• Risk assessment and mitigation in client data processes
• Adaptability to evolving financial technologies
• Time management for handling multiple client priorities
• Ethical judgment in managing confidential financial information
• Project management skills for data-related initiatives

Benefits

• Competitive base salary and performance-based bonuses aligned with JPMorgan Chase's compensation structure
• Comprehensive health insurance coverage, including medical, dental, and wellness programs for employees and families
• Retirement savings plan with employer matching contributions to support long-term financial security
• Paid time off, including vacation, sick leave, and parental leave policies
• Professional development opportunities through JPMorgan Chase's internal training and tuition reimbursement
• Employee stock purchase plan and access to financial wellness resources
• Flexible work arrangements, including hybrid options in the Bengaluru office
• Global mobility programs and career advancement paths within JPMorgan Chase's international network

JP Morgan Chase is an equal opportunity employer.