Client Onboarding Team Lead

Location: Buenos Aires, Argentina

Job Family: Client Service

About the Role

At JPMorgan Chase, we are a leading global financial services firm with a proud history of innovation and client focus. The Client Onboarding Team Lead role within our Client Service category is pivotal in supporting the seamless integration of new clients into our US accounts ecosystem. Based in our Buenos Aires, Argentina office, this position involves leading a dedicated team that provides operational support to Sub Banking, Local Large Corporates, and Financial Institutions (FI). As Team Lead, you will drive the efficiency and accuracy of onboarding processes, ensuring compliance with stringent US and international regulations while delivering exceptional client experiences that align with JPMorgan's commitment to excellence. In this leadership role, you will oversee the full spectrum of client onboarding activities, from initial documentation collection and KYC/AML verifications to account activation and ongoing support. You will mentor and develop a high-performing team, fostering a culture of accountability and continuous improvement. Collaboration is key; you will partner with global stakeholders across compliance, legal, and front-office teams to navigate complex scenarios, resolve escalations, and implement process enhancements that reduce turnaround times and minimize risks. Your expertise in financial services operations will be instrumental in upholding JPMorgan's standards for data integrity, regulatory adherence (including FATCA and sanctions protocols), and client satisfaction in a dynamic, high-volume environment. We value professionals who thrive in fast-paced settings and bring a proactive approach to problem-solving. This role offers the opportunity to contribute to JPMorgan Chase's broader mission of powering the progress of individuals and communities worldwide. If you have a passion for client service, deep knowledge of banking operations, and the ability to lead with empathy and strategic insight, join us in Buenos Aires to shape the future of client onboarding at one of the world's most respected financial institutions.

Key Responsibilities

• Lead a team of onboarding specialists to ensure seamless setup and activation of US accounts for Sub Banking, Local Large Corporates, and FI clients
• Oversee end-to-end client onboarding processes, including documentation review, KYC verification, and regulatory compliance checks
• Collaborate with cross-functional teams, including legal, compliance, and sales, to resolve complex onboarding issues and mitigate risks
• Monitor team performance metrics, provide coaching and development to direct reports, and drive continuous process improvements
• Serve as an escalation point for high-priority client inquiries, ensuring timely resolution and high satisfaction levels
• Implement and enforce JPMorgan's policies on data privacy, risk management, and operational excellence in all onboarding activities
• Analyze onboarding workflows to identify bottlenecks and recommend enhancements using data-driven insights
• Foster strong client relationships by providing proactive support and guidance on account operations
• Ensure adherence to US and international banking regulations, including FATCA and sanctions screening
• Contribute to team training programs on new regulatory changes and JPMorgan-specific tools

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 5 years of experience in client onboarding, account management, or operations within the financial services industry
• Proven leadership experience in managing teams in a client-facing environment
• Strong knowledge of US banking regulations, AML/KYC requirements, and financial compliance standards
• Fluency in English and Spanish, with excellent written and verbal communication skills
• Experience with client relationship management in corporate banking or financial institutions
• Ability to work in a fast-paced, high-volume operational setting

Preferred Qualifications

• Advanced degree (MBA or equivalent) in Finance or related discipline
• Prior experience at a global financial institution like JP Morgan Chase
• Familiarity with JPMorgan's internal systems such as onboarding platforms and CRM tools
• Certification in anti-money laundering (CAMS) or similar compliance credentials
• Experience supporting Sub Banking, Local Large Corporates, or Financial Institutions (FI) segments

Required Skills

• Leadership and team management
• Client relationship building
• Regulatory compliance (AML/KYC)
• Process optimization and workflow analysis
• Risk assessment and mitigation
• Proficiency in Microsoft Office Suite and financial software
• Knowledge of banking operations and account setup
• Strong analytical and problem-solving abilities
• Excellent communication (verbal and written)
• Attention to detail and accuracy
• Time management in high-pressure environments
• Cross-functional collaboration
• Data privacy and security awareness
• Adaptability to changing regulations
• Project management fundamentals

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with company matching contributions
• Paid time off, including vacation, sick leave, and parental leave
• Professional development opportunities through JPMorgan's learning programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• Flexible work arrangements and wellness programs including gym memberships
• Global mobility support for career advancement within JPMorgan Chase

JP Morgan Chase is an equal opportunity employer.