Client Operations Associate - Controls

Location: Bengaluru, Karnataka, India

Job Family: Client Operations Management

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a commitment to innovation and client excellence. The Client Operations Associate - Controls role within our Bengaluru team plays a pivotal part in supporting our clients by ensuring robust operational controls that safeguard transactions and maintain trust in one of the world's most respected banks. This position is ideal for professionals passionate about the intersection of finance, risk management, and client service, offering the opportunity to contribute to high-impact projects in a dynamic environment. In this role, you will be responsible for executing and monitoring controls to mitigate operational risks, assisting clients with solutions for account-related queries, and collaborating with teams across the organization to uphold JP Morgan's high standards of compliance and efficiency. You'll analyze control metrics, handle escalations, and drive process enhancements, all while leveraging cutting-edge tools and methodologies specific to the financial services industry. Based in Bengaluru, Karnataka, this position reports to the Client Operations Management category and supports our global client base in investment banking, asset management, and commercial banking. Joining JP Morgan Chase means becoming part of a culture that values integrity, innovation, and inclusion. We offer extensive training, career growth opportunities, and a supportive work environment designed to help you thrive. If you have a keen eye for detail and a dedication to operational excellence, this role will allow you to make a meaningful impact on our clients' success and the firm's reputation in the financial sector.

Key Responsibilities

• Monitor and execute daily controls to ensure compliance with internal policies and regulatory requirements
• Assist clients in resolving operational issues related to account management and transactions
• Conduct risk assessments and implement mitigation strategies for client operations
• Collaborate with cross-functional teams to enhance operational efficiency and client satisfaction
• Prepare and analyze reports on control metrics and operational performance
• Support the development and maintenance of control frameworks for client-facing processes
• Handle escalations from clients and provide timely resolutions in line with JP Morgan standards
• Contribute to process improvements and automation initiatives to streamline operations
• Ensure adherence to data privacy and security protocols in all client interactions

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 2 years of experience in client operations, controls, or risk management within the financial services industry
• Strong understanding of regulatory compliance and operational controls in banking
• Proficiency in data analysis and reporting tools relevant to financial operations
• Excellent communication skills with the ability to interact with clients and internal stakeholders
• Ability to work in a fast-paced environment and manage multiple priorities

Preferred Qualifications

• Experience with JP Morgan Chase systems or similar banking platforms
• Knowledge of AML (Anti-Money Laundering) and KYC (Know Your Customer) processes
• Certification in operational risk or controls (e.g., CRISC or similar)
• Prior exposure to client servicing in investment banking or asset management

Required Skills

• Regulatory compliance knowledge
• Risk assessment and management
• Data analysis and reporting
• Client relationship management
• Attention to detail
• Problem-solving abilities
• Proficiency in Microsoft Excel and financial software
• Understanding of banking operations
• Communication (verbal and written)
• Time management and prioritization
• Team collaboration
• Analytical thinking
• Adaptability to changing regulations
• Knowledge of financial products and services
• Process improvement methodologies

Benefits

• Competitive base salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with company matching contributions
• Paid time off, including vacation, sick leave, and parental leave
• Professional development programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at JP Morgan facilities
• Global mobility opportunities within JP Morgan Chase

JP Morgan Chase is an equal opportunity employer.