Client Operations Manager II

Location: Plano, TX, United States

Job Family: Client Operations Management

About the Role

At JP Morgan Chase, we are at the forefront of financial innovation, and our Client Operations team plays a pivotal role in empowering clients through seamless payments solutions. As a Client Operations Manager II in our Plano, TX location, you will lead a dynamic team responsible for delivering exceptional operational support to a diverse portfolio of corporate and institutional clients. This role is ideal for a seasoned professional passionate about driving efficiency in payments processing while contributing to the bank's mission of creating a more inclusive financial ecosystem. You will collaborate with global teams to ensure compliance with stringent regulations and leverage cutting-edge technology to enhance client experiences in a rapidly evolving industry. In this position, you will manage day-to-day operations, from transaction processing to issue resolution, while identifying opportunities for automation and innovation. Your expertise will be crucial in optimizing workflows that handle high-volume payments, reducing turnaround times, and minimizing risks. Working closely with product, technology, and compliance partners, you will champion initiatives that align with JP Morgan Chase's commitment to sustainable growth and client-centric services. This role offers the chance to grow your career in a supportive environment that values diverse perspectives and rewards impactful contributions. Joining JP Morgan Chase means becoming part of a world-class institution dedicated to fostering innovation and professional development. In Plano, TX, you will benefit from our state-of-the-art facilities and a collaborative culture that emphasizes work-life balance. Whether you're enhancing payment security protocols or mentoring emerging talent, your work will directly influence client success and the broader financial services landscape. If you thrive in a fast-paced setting and are eager to make a tangible difference, this opportunity at JP Morgan Chase awaits.

Key Responsibilities

• Oversee end-to-end client operations for payments processing, ensuring seamless execution and high client satisfaction
• Lead a team of operations specialists in Plano, TX, fostering a collaborative environment to meet service level agreements
• Identify and implement process improvements to enhance efficiency and reduce operational risks in payment workflows
• Collaborate with cross-functional teams, including technology and compliance, to drive innovation in client payment solutions
• Monitor key performance indicators (KPIs) and provide regular reporting to senior leadership on operational metrics
• Resolve escalated client issues, acting as a key point of contact for high-value accounts
• Ensure adherence to JP Morgan Chase's risk management frameworks and regulatory requirements
• Mentor and develop team members, promoting a culture of continuous learning and impact
• Support business growth initiatives by scaling operations to accommodate new client onboarding
• Contribute to strategic projects aimed at leveraging technology for personalized client experiences

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 5 years of experience in client operations, payments processing, or financial services operations
• Proven track record in managing client relationships and resolving complex operational issues in a high-volume environment
• Strong understanding of payment systems, regulatory compliance (e.g., ACH, SWIFT, PCI DSS), and banking operations
• Experience leading cross-functional teams in a fast-paced financial institution
• Proficiency in data analysis tools and operational metrics to drive process improvements
• Ability to obtain necessary security clearances or certifications relevant to financial services

Preferred Qualifications

• Advanced degree (MBA) or certification in operations management (e.g., Six Sigma, PMP)
• Prior experience at a major financial institution like JP Morgan Chase in client-facing roles
• Knowledge of emerging fintech trends and digital payment innovations
• Experience with agile methodologies and change management in operations
• Bilingual skills, particularly in Spanish, to support diverse client bases in Texas

Required Skills

• Client relationship management
• Payments processing expertise
• Regulatory compliance knowledge
• Data analysis and reporting
• Process optimization and Lean methodologies
• Team leadership and motivation
• Problem-solving in high-pressure environments
• Project management
• Financial systems proficiency (e.g., SWIFT, core banking platforms)
• Risk assessment and mitigation
• Communication (verbal and written)
• Adaptability to fintech innovations
• Stakeholder collaboration
• Metrics-driven decision making
• Change management

Benefits

• Comprehensive health, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching
• Paid time off, including vacation, sick days, and parental leave
• Professional development programs, including tuition reimbursement and leadership training
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and mental health support
• Flexible work arrangements, including hybrid options in Plano, TX
• Community involvement opportunities through JP Morgan Chase's philanthropy initiatives

JP Morgan Chase is an equal opportunity employer.