Client Ops Associate - Billing Operations

Location: Metro Manila, National Capital Region, Philippines

Job Family: Client Operations Management

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a rich history of innovation and client-centric solutions. As a Client Ops Associate - Billing Operations in our Global Client Billing Operations Setup Team, you will play a pivotal role in ensuring seamless and accurate billing processes for our institutional clients worldwide. Based in Metro Manila, National Capital Region, Philippines, this position offers the opportunity to contribute to high-impact operations within one of the world's most respected financial institutions. You will support the setup and maintenance of billing configurations, helping to drive efficiency and compliance in our dynamic global environment. Your day-to-day responsibilities will involve collaborating with cross-functional teams to validate client billing data, reconcile invoices, and resolve any discrepancies that arise. Leveraging JP Morgan's advanced financial systems, you will process setups for new client accounts, generate insightful reports, and respond to client inquiries with precision and professionalism. This role demands a keen eye for detail and a proactive approach to identifying process improvements, all while adhering to stringent regulatory standards that govern international banking operations. You will be part of a supportive team that values innovation and continuous learning, contributing directly to the firm's commitment to operational excellence. Joining JP Morgan Chase means becoming part of a culture that fosters professional growth and work-life balance. We offer robust benefits, including competitive compensation, health coverage, and development programs tailored to your career aspirations. If you have a passion for financial operations and a drive to excel in a collaborative, high-stakes setting, this position in our Client Operations Management category is an ideal fit. Apply today to help shape the future of global client billing at JP Morgan Chase.

Key Responsibilities

• Collaborate with the Global Client Billing Operations Setup Team to process and validate client billing setups for new and existing accounts
• Review and reconcile billing invoices to ensure accuracy, compliance with JP Morgan Chase policies, and alignment with client contracts
• Utilize billing software and internal systems to input, track, and manage client billing data across multiple regions
• Identify and resolve discrepancies in billing records, escalating complex issues to senior team members or stakeholders
• Support client queries related to billing operations, providing timely and accurate responses to maintain high service standards
• Assist in the implementation of process improvements to enhance efficiency in global billing workflows
• Conduct regular audits of billing setups to mitigate risks and ensure adherence to financial regulations
• Generate reports on billing metrics and performance for internal review and client communications
• Work closely with cross-functional teams, including sales, legal, and compliance, to facilitate seamless billing operations
• Contribute to training and onboarding new team members on billing procedures and best practices

Required Qualifications

• Bachelor's degree in Finance, Business Administration, Accounting, or a related field
• At least 2 years of experience in billing operations, client services, or financial operations within the banking or financial services industry
• Strong understanding of billing processes, invoicing systems, and regulatory compliance in global financial environments
• Proficiency in Microsoft Office Suite, particularly Excel for data analysis and reporting
• Excellent attention to detail and ability to handle high-volume, time-sensitive tasks
• Authorization to work in the Philippines without sponsorship
• Fluency in English, both written and verbal

Preferred Qualifications

• Experience with JP Morgan Chase systems or similar enterprise financial platforms like SAP or Oracle
• Knowledge of international billing standards and cross-border financial regulations
• Prior exposure to client onboarding and setup processes in a global banking context
• Certification in financial operations, such as Certified Billing Professional or equivalent
• Experience in a multicultural, fast-paced team environment

Required Skills

• Proficiency in billing and invoicing software (e.g., SAP, Oracle Financials)
• Advanced Microsoft Excel skills for data manipulation and reporting
• Strong analytical and problem-solving abilities
• Excellent attention to detail and accuracy in financial data handling
• Effective communication skills, both verbal and written
• Time management and prioritization in a deadline-driven environment
• Knowledge of financial regulations and compliance standards (e.g., SOX, GDPR)
• Team collaboration and interpersonal skills
• Adaptability to changing processes in a global financial services setting
• Customer service orientation for client-facing interactions
• Basic understanding of SQL for querying billing databases
• Risk assessment and mitigation techniques
• Organizational skills for managing multiple client accounts
• Proficiency in data validation and reconciliation processes
• Cultural sensitivity for working in an international team

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with company matching contributions
• Paid time off, including vacation, sick leave, and public holidays
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee assistance programs for mental health and wellness support
• Flexible work arrangements, including hybrid options in Metro Manila
• Access to on-site fitness centers and wellness initiatives at JP Morgan facilities

JP Morgan Chase is an equal opportunity employer.