Client Service Account Manager - Healthcare Payments - Vice President

Location: Irvine, CA, United States

Job Family: Client Advisory

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong commitment to innovation in payments and treasury solutions. As a Client Service Account Manager - Healthcare Payments - Vice President in our Irvine, CA office, you will join the Relationship Management team within the Corporate & Investment Bank. This role is pivotal in owning and nurturing a dedicated book of business focused on healthcare clients, including hospitals, insurers, and providers. You will act as the primary point of contact, delivering tailored payment strategies that enhance operational efficiency and compliance in a highly regulated sector. Leveraging JP Morgan's cutting-edge technology platforms, you will help clients navigate complex payment ecosystems, from high-volume claims processing to secure fund transfers, driving long-term partnerships and revenue growth. Your day-to-day responsibilities will involve proactive engagement with key stakeholders to understand their evolving needs in healthcare payments. You will analyze transaction data, identify optimization opportunities, and recommend solutions like automated clearing house (ACH) enhancements or API integrations for seamless connectivity. Collaborating closely with cross-functional teams, including product specialists and compliance experts, you will ensure all services align with industry standards such as HIPAA and evolving regulatory landscapes. Success in this role requires a blend of strategic foresight and hands-on execution, as you resolve issues swiftly, upsell advanced treasury services, and contribute to thought leadership on healthcare fintech trends. This position offers a unique opportunity to thrive in a dynamic environment at one of the world's most admired financial institutions. With access to JP Morgan's vast resources, including global networks and professional development programs, you will advance your career while making a tangible impact on healthcare clients' financial operations. If you are passionate about client advisory in the financial services industry and have a deep affinity for the healthcare vertical, join us to shape the future of payments innovation.

Key Responsibilities

• Own and manage a portfolio of healthcare payments clients, ensuring high satisfaction and retention rates
• Develop and execute strategic relationship plans to grow revenue and expand services within assigned accounts
• Collaborate with internal teams including product, sales, and operations to deliver customized payment solutions
• Conduct regular client meetings, needs assessments, and performance reviews to identify opportunities for improvement
• Monitor industry trends in healthcare payments and advise clients on regulatory changes and best practices
• Drive the implementation of new payment technologies and integrations for healthcare providers and payers
• Resolve complex client issues related to transaction processing, compliance, and service disruptions
• Prepare and present business reviews, proposals, and reports to senior stakeholders
• Contribute to the development of marketing strategies tailored to the healthcare vertical
• Mentor junior team members and foster a culture of client-centric service excellence

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 7-10 years of experience in client relationship management within the financial services industry
• Proven track record in managing healthcare payments or treasury services accounts
• Strong understanding of healthcare industry regulations and payment systems such as ACH, wires, and electronic funds transfer
• Experience in owning and growing a book of business with measurable revenue impact
• Excellent communication and negotiation skills with C-suite level clients
• Ability to travel up to 25% for client meetings and industry events

Preferred Qualifications

• Advanced degree (MBA) or certifications like CFA or CTP
• Prior experience at a major financial institution like JP Morgan Chase
• Deep knowledge of HIPAA compliance and healthcare reimbursement processes
• Bilingual proficiency in English and Spanish to serve diverse healthcare clients
• Demonstrated success in cross-selling financial products in the healthcare sector

Required Skills

• Client relationship management
• Healthcare payments expertise
• Financial analysis and reporting
• Regulatory compliance knowledge (HIPAA, PCI DSS)
• Strategic account planning
• Negotiation and sales acumen
• Problem-solving and issue resolution
• Presentation and communication skills
• CRM software proficiency (e.g., Salesforce)
• Data analytics and trend forecasting
• Team collaboration and leadership
• Risk management in financial transactions
• Project management for implementations
• Customer service orientation
• Adaptability to industry changes

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company match
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs
• Employee stock purchase plan and financial wellness resources
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and hybrid options in Irvine, CA

JP Morgan Chase is an equal opportunity employer.