Client Service Account Manager (Paris)

Location: Paris, France

Job Family: Client Advisory

About the Role

At J.P. Morgan Chase, we are a leading global financial services firm with a proud history of innovation and client focus. As a Client Service Account Manager - Associate in our Paris office, you will play a pivotal role in the Client Advisory team, delivering exceptional service to our high-net-worth and institutional clients in the European market. This position offers the opportunity to leverage JP Morgan's extensive resources, including cutting-edge technology and expert insights, to build lasting relationships and drive client success in areas such as wealth management, investment banking, and asset management. Based in the heart of Paris, you will contribute to a dynamic team that supports JP Morgan's commitment to excellence in financial advisory services across borders. In this role, you will manage a diverse portfolio of client accounts, acting as their trusted advisor to navigate complex financial landscapes. Responsibilities include overseeing daily client interactions, ensuring seamless execution of transactions, and providing personalized recommendations based on market analysis and JP Morgan's proprietary research. You will collaborate closely with cross-functional teams to resolve issues swiftly and identify growth opportunities, all while upholding the highest standards of compliance and risk management in a regulated environment. This is an ideal position for a motivated professional passionate about client-centric service in the financial industry. Joining JP Morgan Chase means becoming part of a global network that values diversity, innovation, and professional growth. We offer robust support for your career development, including mentorship programs and exposure to senior leaders. If you thrive in a fast-paced setting and are eager to make an impact on clients' financial journeys, this role in Paris provides a platform to excel within one of the world's most respected financial institutions.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of high-value clients, ensuring their needs are met with JP Morgan's world-class financial solutions
• Manage end-to-end client onboarding, including KYC compliance and account setup in line with regulatory standards
• Monitor client accounts for performance, proactively identifying opportunities to upsell JP Morgan products like investment advisory or wealth management services
• Resolve client inquiries and escalations efficiently, collaborating with internal teams such as trading, compliance, and product specialists
• Conduct regular client meetings and reviews to assess satisfaction and gather feedback for service improvement
• Analyze client data and market trends to provide tailored advisory insights, leveraging JP Morgan's research and analytics tools
• Ensure adherence to all applicable regulations and internal policies, maintaining accurate records and reporting
• Foster long-term client relationships to drive retention and growth in assets under management
• Collaborate with global teams to deliver seamless cross-border services for international clients
• Contribute to team initiatives aimed at enhancing client service processes and digital tools

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 3 years of experience in client service, account management, or relationship management within the financial services industry
• Fluency in English and French, both written and spoken
• Strong understanding of investment banking products, asset management, or wealth management services
• Proven track record of managing client relationships and resolving complex issues
• Knowledge of regulatory requirements in the European financial market, including MiFID II and GDPR
• Ability to work in a fast-paced, international environment

Preferred Qualifications

• Advanced degree (MBA or Master's in Finance)
• Experience working with high-net-worth clients or institutional investors at a top-tier bank
• Familiarity with JP Morgan Chase's product suite, such as Chase Private Client or J.P. Morgan Asset Management
• Certification in financial planning (e.g., CFP) or client relationship management
• Prior exposure to the Paris financial market and cross-border client servicing

Required Skills

• Client relationship management
• Financial product knowledge
• Regulatory compliance awareness
• Analytical thinking
• Problem-solving
• Communication (verbal and written)
• Bilingual proficiency (English/French)
• CRM software proficiency (e.g., Salesforce)
• Data analysis and reporting
• Time management
• Team collaboration
• Attention to detail
• Adaptability in dynamic environments
• Negotiation skills
• Risk assessment

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with generous company matching contributions
• Paid time off, including vacation, sick leave, and parental leave
• Professional development programs, including tuition reimbursement and access to JP Morgan's leadership training
• Employee stock purchase plan and financial wellness resources
• Wellness initiatives, such as gym memberships and mental health support
• Relocation assistance for international hires and flexible working arrangements

JP Morgan Chase is an equal opportunity employer.