Client Service Account Manager - Vice President

Location: Chicago, IL, United States

Job Family: Client Advisory

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a rich history of innovation and client-centric solutions. As a Client Service Account Manager - Vice President in our Global Corporate Banking division, you will play a pivotal role in managing a portfolio of large, global, and technically complex clients. Based in our Chicago office, this position within the Client Advisory category offers the opportunity to leverage your expertise in corporate finance to drive meaningful relationships and business growth. You will act as a trusted advisor, ensuring that our clients—ranging from multinational corporations to industry leaders—receive seamless, high-touch service tailored to their sophisticated needs in areas such as treasury management, lending, and trade finance. Your day-to-day responsibilities will involve developing strategic account plans, conducting in-depth client consultations, and collaborating with cross-functional teams to deliver integrated solutions. You will analyze market trends and client data using JP Morgan's advanced proprietary platforms to identify opportunities for enhancing their financial operations, while mitigating risks in a volatile global economy. This role demands a proactive approach to issue resolution, from technical integrations of banking systems to navigating regulatory landscapes, all while fostering long-term partnerships that align with JP Morgan Chase's commitment to excellence and integrity. Joining JP Morgan Chase means becoming part of a dynamic team that values diversity, innovation, and professional growth. In this Vice President-level position, you will have access to world-class resources, mentorship from senior leaders, and opportunities to contribute to high-impact projects that shape the future of corporate banking. If you thrive in a fast-paced environment and are passionate about delivering exceptional client value, this role in Chicago, IL, is an ideal platform to advance your career in financial services.

Key Responsibilities

• Manage a portfolio of large, global clients, providing tailored advisory services to optimize their banking relationships with JP Morgan Chase
• Develop and execute strategic account plans to deepen client engagement and identify cross-selling opportunities for products like cash management and capital markets solutions
• Serve as the primary point of contact for client inquiries, resolving complex issues related to account performance, compliance, and technical integrations
• Collaborate with internal teams, including credit analysts, product specialists, and risk managers, to deliver seamless client experiences
• Monitor client financial health and market trends to proactively advise on risk mitigation and growth strategies
• Conduct regular client meetings, both virtual and in-person, to review portfolio performance and gather feedback
• Ensure adherence to regulatory requirements and JP Morgan Chase's internal policies in all client interactions
• Drive revenue growth by negotiating renewals and expansions of banking services for technically complex accounts
• Analyze client data using JP Morgan's proprietary tools to provide insights on portfolio optimization
• Mentor junior team members and contribute to the development of client service best practices within the Global Corporate Banking division

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 7-10 years of experience in client relationship management within corporate banking or financial services
• Proven track record managing large, global corporate clients with complex financial needs
• Strong understanding of global banking products, including lending, treasury services, and trade finance
• Excellent communication and negotiation skills with the ability to handle high-stakes client interactions
• Ability to travel up to 25% for client meetings and industry events
• Series 7 and 63 licenses or equivalent certifications preferred for regulatory compliance

Preferred Qualifications

• MBA or advanced degree in Finance or Economics
• Experience working with multinational corporations in industries such as manufacturing, energy, or technology
• Prior exposure to JP Morgan Chase's Global Corporate Banking platform and tools
• Fluency in a second language, such as Spanish or Mandarin, to support international clients
• Demonstrated leadership in cross-functional teams within a large financial institution

Required Skills

• Client relationship management
• Financial analysis and modeling
• Knowledge of global banking regulations (e.g., Basel III, Dodd-Frank)
• Proficiency in Microsoft Office Suite and financial software like Bloomberg or Reuters
• Strategic planning and account management
• Negotiation and conflict resolution
• Cross-cultural communication
• Risk assessment and mitigation
• Data analytics and reporting
• Project management for complex implementations
• Technical aptitude for integrating banking platforms
• Leadership and team collaboration
• Problem-solving in high-pressure environments
• Attention to detail in compliance matters
• Adaptability to evolving market conditions

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for advanced certifications
• Employee stock purchase plan and access to JP Morgan's wealth management resources
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and relocation assistance for eligible roles

JP Morgan Chase is an equal opportunity employer.