Client Service Analyst - EMEA Cash Equities Middle Office

Location: BOURNEMOUTH, DORSET, United Kingdom

Job Family: Analysts

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong presence in EMEA, offering innovative solutions in investment banking, asset management, and securities services. As a Client Service Analyst in the EMEA Cash Equities Middle Office, you will play a pivotal role in supporting our high-volume trading operations from our Bournemouth, Dorset location. This position is ideal for detail-oriented professionals who thrive in dynamic environments, partnering with front office traders, operations teams, and clients to ensure seamless trade execution and settlement. You will contribute to the firm's commitment to operational excellence, helping to deliver superior client experiences while navigating the complexities of EMEA financial markets. In this role, you will handle daily responsibilities such as trade reconciliation, client query resolution, and regulatory reporting, all while adhering to strict compliance standards like MiFID II and EMIR. Collaborating with diverse global teams, you will analyze trade data to identify risks and implement process enhancements, directly impacting the efficiency of our cash equities business. The fast-paced nature of the middle office demands quick thinking and adaptability, as you support real-time decision-making and contribute to strategic projects that drive innovation in our securities services. JP Morgan Chase values professional growth and offers unparalleled opportunities for career advancement within our world-class institution. Joining our Bournemouth team means becoming part of a supportive community dedicated to excellence, where your contributions help power the global economy. If you are passionate about financial services and eager to make an impact, this role provides the platform to excel in a collaborative, high-achieving environment.

Key Responsibilities

• Partner with front office, operations, and compliance teams to support cash equities trading activities in EMEA
• Monitor and reconcile trade settlements, ensuring accuracy and timeliness in a fast-paced environment
• Provide client service support, including query resolution and reporting for EMEA cash equities clients
• Analyze and report on trade data, identifying discrepancies and implementing process improvements
• Collaborate with diverse global teams to mitigate operational risks and ensure regulatory compliance
• Assist in the development and maintenance of middle office controls and procedures
• Handle ad-hoc client requests and contribute to project initiatives enhancing service delivery
• Liaise with technology teams to optimize systems for equities middle office functions
• Conduct daily reconciliations and prepare management reports on key metrics
• Support audit and regulatory reviews related to cash equities operations

Required Qualifications

• Bachelor's degree in Finance, Business, Economics, or a related field
• Minimum of 2 years of experience in middle office operations, preferably in cash equities or securities services
• Strong understanding of EMEA financial markets and regulatory requirements
• Proficiency in financial systems and data analysis tools
• Excellent communication skills with the ability to collaborate across diverse teams
• Ability to work in a fast-paced, high-pressure environment
• Relevant certifications such as CFA Level 1 or equivalent

Preferred Qualifications

• Experience in JP Morgan Chase or similar global investment bank
• Knowledge of cash equities trading processes and settlement systems
• Familiarity with EMEA-specific regulations like MiFID II and EMIR
• Advanced proficiency in SQL or Python for data querying
• Prior exposure to client-facing roles in financial services

Required Skills

• Trade reconciliation and settlement expertise
• Knowledge of cash equities products and EMEA markets
• Proficiency in financial software like Bloomberg or Reuters
• Data analysis and reporting skills
• Regulatory compliance awareness (e.g., MiFID II)
• Strong analytical and problem-solving abilities
• Excellent verbal and written communication
• Team collaboration and stakeholder management
• Attention to detail and accuracy in high-volume environments
• Time management in fast-paced settings
• Basic programming knowledge (SQL, Excel VBA)
• Risk identification and mitigation
• Client service orientation
• Adaptability to changing priorities
• Proficiency in Microsoft Office Suite

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• Generous 401(k) matching and pension contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness initiatives
• Flexible hybrid work arrangements and relocation assistance

JP Morgan Chase is an equal opportunity employer.