Client Service - Analyst

Location: Korea, Republic of

Job Family: Client Service Delivery

About the Role

At JPMorgan Chase, we are a leading global financial services firm with a strong presence in the Asia-Pacific region, including our Seoul office in the Republic of Korea. As a Client Service Analyst in our Client Service Delivery team, you will play a pivotal role in driving client success by delivering exceptional service, resolving complex issues, and fostering long-term relationships through strategic insights. This position is ideal for motivated professionals passionate about the financial services industry, where you will support high-net-worth clients and institutional investors in navigating investment banking, asset management, and wealth advisory solutions. Your contributions will directly impact client retention and satisfaction, aligning with JPMorgan Chase's commitment to excellence and innovation in financial services. In this dynamic role, you will act as the frontline representative for clients, handling day-to-day inquiries, monitoring account activities, and ensuring seamless service delivery. You will collaborate closely with cross-functional teams to provide customized financial recommendations, leveraging JPMorgan's cutting-edge tools and market intelligence. Key aspects include conducting thorough client needs assessments, preparing insightful reports on portfolio performance, and identifying opportunities to enhance client value through our diverse product offerings. Compliance with Korean financial regulations and JPMorgan's global standards will be integral, ensuring all interactions uphold the firm's reputation for integrity and reliability. We seek candidates who thrive in a collaborative, high-performance environment and are eager to grow within one of the world's most respected financial institutions. This role offers exposure to sophisticated financial operations and the chance to build a rewarding career at JPMorgan Chase, where your insights can influence strategic client partnerships. Join us in Seoul to contribute to our mission of empowering clients to achieve their financial goals while advancing your expertise in the evolving landscape of global finance.

Key Responsibilities

• Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly to ensure high satisfaction levels
• Monitor client accounts and portfolios, providing regular updates and performance insights aligned with JPMorgan Chase's standards
• Collaborate with internal teams, including investment advisors and compliance officers, to deliver tailored financial solutions
• Analyze client feedback and market trends to offer strategic recommendations that enhance relationship depth
• Ensure all client interactions comply with local Korean regulations and JPMorgan Chase's global risk management policies
• Prepare and deliver client reports, presentations, and summaries using data from JPMorgan's proprietary tools
• Identify opportunities for upselling or cross-selling JPMorgan financial products based on client needs
• Maintain accurate records of client communications and transactions in the firm's CRM system
• Participate in client meetings and events to strengthen partnerships and gather actionable insights
• Support ad-hoc projects related to client onboarding, KYC processes, and service enhancements

Required Qualifications

• Bachelor's degree in Finance, Business Administration, Economics, or a related field
• 1-3 years of experience in client service, relationship management, or financial services support
• Strong understanding of financial products and services, including investment banking and asset management
• Proficiency in English and Korean, with excellent verbal and written communication skills
• Ability to handle sensitive client information with strict confidentiality and compliance to regulatory standards
• Demonstrated problem-solving skills in a fast-paced financial environment
• Basic knowledge of JPMorgan Chase systems and processes or equivalent banking platforms

Preferred Qualifications

• Experience working in a multinational financial institution, preferably in Asia-Pacific markets
• Familiarity with Korean financial regulations and market dynamics
• Advanced certification such as CFA Level 1 or equivalent in financial analysis
• Prior exposure to client relationship management tools like Salesforce or CRM systems
• Experience in cross-border client servicing within the investment banking sector

Required Skills

• Client relationship management
• Financial analysis and reporting
• Problem-solving and issue resolution
• Excellent communication (verbal and written)
• Attention to detail and accuracy
• Time management in high-pressure environments
• Proficiency in Microsoft Office Suite (Excel, PowerPoint)
• Knowledge of financial markets and instruments
• Regulatory compliance awareness
• Data interpretation and analytics
• Team collaboration and interpersonal skills
• Adaptability to changing client needs
• CRM software proficiency (e.g., Salesforce)
• Multilingual capabilities (English and Korean)
• Strategic thinking for client insights

Benefits

• Competitive base salary and performance-based bonuses reflective of JPMorgan Chase's compensation philosophy
• Comprehensive health, dental, and vision insurance coverage for employees and dependents
• Retirement savings plan with generous company matching contributions
• Paid time off, including vacation, sick leave, and parental leave policies
• Professional development opportunities through JPMorgan's internal training programs and tuition reimbursement
• Employee wellness programs, including gym memberships and mental health support
• Flexible work arrangements, including hybrid options in the Seoul office
• Global mobility support for career advancement within JPMorgan Chase's international network

JP Morgan Chase is an equal opportunity employer.