Client Service Associate

Location: Charlotte, NC, United States

Job Family: Client Service

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a proud history of delivering innovative solutions to our clients. As a Client Service Associate in our Commercial Bank division, you will play a pivotal role in owning the end-to-end client experience for our business banking customers. Based in Charlotte, NC, this position involves working closely with mid-market and large corporate clients to resolve issues related to their banking products, such as cash management, lending, trade finance, and digital platforms. Your expertise will ensure that clients receive seamless support, fostering long-term relationships and contributing to the firm's reputation for exceptional service in the competitive financial services industry. In this dynamic role, you will handle a diverse range of client inquiries, from routine account maintenance to complex problem-solving involving treasury services and payment processing. You will leverage JP Morgan's state-of-the-art technology and collaborate with cross-functional teams, including relationship managers and operations specialists, to deliver timely resolutions. Compliance with industry regulations like KYC and AML will be integral to your daily work, ensuring that all interactions uphold the highest standards of integrity and security. This position offers an opportunity to grow within a supportive environment that values innovation and client-centricity, with exposure to the broader ecosystem of JP Morgan's global operations. We seek motivated professionals who thrive in a fast-paced setting and are passionate about financial services. Joining JP Morgan Chase means becoming part of a team that empowers you with cutting-edge resources and career development opportunities. If you are ready to make a meaningful impact on our clients' success, apply today to join our Charlotte team and help shape the future of commercial banking.

Key Responsibilities

• Serve as the primary point of contact for Commercial Bank clients, addressing inquiries and resolving issues related to banking products and services
• Collaborate with internal teams to ensure timely resolution of client concerns, including account management, payments, and credit facilities
• Monitor client accounts for service needs and proactively suggest enhancements to optimize their banking experience
• Maintain accurate records of client interactions in JP Morgan's CRM systems and ensure compliance with data privacy standards
• Escalate complex issues to senior associates or specialists while providing status updates to clients
• Conduct client onboarding and training sessions on new digital banking tools and features
• Analyze client feedback to identify trends and recommend process improvements to enhance service delivery
• Support audit and compliance activities by preparing documentation and reports on client service metrics
• Participate in team meetings to align on service strategies and contribute to a client-centric culture
• Assist in cross-selling opportunities by identifying client needs that align with JP Morgan's broader financial solutions

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• At least 2 years of experience in client service, customer support, or banking operations
• Strong understanding of commercial banking products and services
• Proficiency in financial software and CRM systems
• Excellent verbal and written communication skills
• Ability to handle sensitive client information with discretion and compliance to regulations
• Willingness to work in Charlotte, NC, with potential for hybrid arrangements

Preferred Qualifications

• Experience in a large financial institution like JP Morgan Chase
• Knowledge of regulatory requirements such as Dodd-Frank or Basel III
• Certification in financial services (e.g., Series 6 or 7 license)
• Bilingual proficiency in English and Spanish to serve diverse client bases
• Prior exposure to commercial lending or treasury management services

Required Skills

• Client relationship management
• Problem-solving and issue resolution
• Financial product knowledge
• CRM software proficiency (e.g., Salesforce)
• Regulatory compliance awareness
• Active listening and empathy
• Time management and prioritization
• Data analysis and reporting
• Verbal and written communication
• Team collaboration
• Attention to detail
• Adaptability to changing client needs
• Digital banking tools familiarity
• Conflict resolution
• Multitasking in a fast-paced environment

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for further education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and hybrid options in Charlotte, NC
• Access to JP Morgan's global employee assistance program for personal and financial counseling

JP Morgan Chase is an equal opportunity employer.